Head Hr And Operations

ACE Investors; Dadri; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

ACE Ivestors Pvt. Ltd. Noida invites an experienced HR & Operations Head to lead end-to-end people operations and floor administration across the business.

You will drive recruitment, onboarding, policy development, employee engagement, grievance handling, performance management, and coordination with Sales for smooth, compliant operations.

This leadership role requires strong communication, negotiation, decision-making, and the ability to align HR with sales goals in a high‑volume environment.

Qualifications

• 12+ years of experience in HR, Operations, Administration, or a similar leadership role.
• Strong experience in grievance handling, employee relations, team management, and floor operations.
• Experience overseeing sales teams and high-volume work environments.
• Strong leadership, communication, negotiation, and conflict-resolution skills.
• Ability to conduct effective meetings and maintain strong employee-management relations.
• Strong decision-making and problem-solving abilities.

Responsibilities

• Lead end-to-end HR functions including recruitment, onboarding, attendance, payroll, performance management, and employee relations.
• Take ownership of employee grievance handling, conflict resolution, disciplinary matters, and workplace concerns.
• Conduct regular team meetings, one-on-one discussions, feedback sessions, and employee engagement activities.
• Oversee sales floor management, team discipline, attendance, productivity, and overall work environment.
• Coordinate with Sales Managers and Team Leaders to monitor team performance and address operational concerns.
• Ensure smooth communication and coordination between management, HR, and business teams.
• Develop and implement HR policies, processes, and SOPs.
• Monitor employee performance and support managers in handling performance-related issues.
• Ensure compliance with company policies and applicable statutory requirements.
• Prepare regular HR and operations reports for senior management.

Skills

HR Leadership

Grievance Handling

Employee Relations

Team Management

Floor Operations

Sales Oversight

Communication Skills

Negotiation

Conflict Resolution

Meetings Facilitation

Education

MBA/PGDM in HR

Job description

HR & Operations Head

Company: ACE Ivestors Pvt. Ltd.
Location: Noida, Uttar Pradesh
Experience: 12+ Years
Employment Type: Full-time

Key Responsibilities

• Lead end-to-end HR functions including recruitment, onboarding, attendance, payroll, performance management, and employee relations.
• Take ownership of employee grievance handling, conflict resolution, disciplinary matters, and workplace concerns.
• Conduct regular team meetings, one-on-one discussions, feedback sessions, and employee engagement activities.
• Oversee sales floor management, team discipline, attendance, productivity, and overall work environment.
• Coordinate with Sales Managers and Team Leaders to monitor team performance and address operational concerns.
• Ensure smooth communication and coordination between management, HR, and business teams.
• Develop and implement HR policies, processes, and SOPs.
• Monitor employee performance and support managers in handling performance-related issues.
• Ensure compliance with company policies and applicable statutory requirements.
• Prepare regular HR and operations reports for senior management.

Requirements

• 12+ years of experience in HR, Operations, Administration, or a similar leadership role.
• Strong experience in grievance handling, employee relations, team management, and floor operations.
• Experience overseeing sales teams and high-volume work environments.
• Strong leadership, communication, negotiation, and conflict-resolution skills.
• Ability to conduct effective meetings and maintain strong employee-management relations.
• Strong decision-making and problem-solving abilities.
• MBA/PGDM in HR or relevant qualification preferred.