Head - Global Visa

Masters' Union; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Masters’ Union in Gurgaon is seeking a seasoned Global Visa lead to manage end-to-end visa and travel processes for students and employees across multiple countries. This hands-on role requires deep knowledge of global immigration frameworks, strong embassy and vendor relationships, and the ability to run complex mobility operations with precision and compliance.

You will oversee documentation, approvals, risk management, and SLA adherence, build SOPs, track KPIs, and partner with admissions,

Qualifications

• Ideal candidate will have 10+ years of global visa and immigration operations experience.
• Proven ability to manage multi-country visa processes with high accuracy.
• Strong leadership, stakeholder management, and compliance orientation.

Responsibilities

• Lead and manage end-to-end visa processing for students and employees across multiple destinations.
• Oversee high-volume visa applications with accuracy, efficiency, and compliance oversight.
• Ensure timely submissions, documentation review, follow-ups, and approvals.
• Handle complex visa cases and coordinate with embassies, consulates, and visa centers.
• Develop and standardise SOPs, track KPIs, and manage mobility timelines.
• Oversee visa/travel operations team and ensure regulatory updates are implemented.

Skills

Global visa operations

Multi-country visa processing

Leadership experience

High-volume mobility operations

Stakeholder management

Embassy & vendor liaison

Regulatory compliance

Attention to detail

Job description

Founded in 2020, Masters’ Union is a new-age, industry-led university focused on business, technology, engineering, and entrepreneurship. Built around learning by doing, the institution combines academics with real-world projects, startup building, and global exposure, with the ambition of becoming one of the world’s top business schools and multidisciplinary universities over the next two decades.

Today, Masters’ Union has nearly 3,500 students across undergraduate, postgraduate, and executive programs, with almost half being experienced professionals. Spread across nearly 5 lakh square feet in Gurgaon and Manesar, the institution houses the PwC Center for Generative AI, a Bloomberg Lab, Gurgaon’s premier maker space, AI and robotics infrastructure, advanced bioengineering workshops, and startup incubation spaces, while also expanding into areas such as bioengineering and genetic engineering.

The institution is chaired by Manoj Kohli, former CEO of Bharti Airtel and former Country Head of SoftBank India. Its leadership ecosystem includes Vivek Gambhir, Pankaj Bansal, Sanjiv Bikhchandani, Amitabh Kant, and 30+ other founders, CEOs, investors, and policymakers who contribute to teaching and institution building.

Masters’ Union’s flagship postgraduate program has recorded the highest average salary among MBA-equivalent programs in India, with graduates placed at firms such as Bain & Company, Boston Consulting Group, Google, and Microsoft. The institution has also built one of the country’s strongest student startup ecosystems, with 10+ students pitching on Shark Tank India and 20+ students raising external funding for their ventures, alongside several successful creators and internet entrepreneurs.

About the role

The Global Visa will lead and manage end-to-end visa and travel processes for students and employees across multiple countries and nationalities. This is a high-volume, execution-focused leadership role requiring deep expertise in global immigration frameworks, strong embassy and vendor relationships, and the ability to manage complex, multi-origin travel scenarios. The role demands a hands-on leader who can oversee documentation, compliance, travel coordination, stakeholder communication, and team management while ensuring seamless global mobility operations.

Specifically, this role will involve

• Leading and overseeing complete student and employee visa processing across multiple destination countries.
• Managing high-volume visa applications with accuracy, efficiency, and strong compliance oversight.
• Ensuring timely submissions, documentation review, follow-ups, and approvals.
• Handling complex, sensitive, and escalated visa cases.
• Managing visa processes for diverse nationalities, not limited to a single country of origin. Maintaining strong understanding of global immigration regulations, documentation standards, and eligibility requirements.
• Anticipating and mitigating complexities arising from different origin-destination combinations. Building and maintaining strong working relationships with embassies, consulates, visa centers, and immigration authorities.
• Coordinating closely with airlines, travel vendors, insurance partners, and documentation service providers.
• Overseeing vendor performance and manage service-level agreements.
• Aligning visa timelines with travel planning and mobility schedules.
• Ensuring compliance with travel regulations including transit, entry requirements, and insurance mandates.
• Proactively managing risks related to travel disruptions or regulatory delays.
• Acting as the primary point of contact for visa and travel-related communication.
• Providing clear, accurate guidance to students and parents on documentation and compliance. Partnering with internal teams (admissions, operations, academics, leadership) to ensure smooth coordination.
• Managing escalations with professionalism and solution-oriented thinking.
• Ensuring strict adherence to international immigration laws and regulatory requirements. Maintaining robust documentation controls and data confidentiality standards.
• Tracking global regulatory updates and implement process changes proactively.
• Leading and managing the visa and travel operations team.
• Developing and standardising SOPs for documentation, tracking, and reporting.
• Implementing systems to improve efficiency, reduce errors, and enhance turnaround time. Establishing KPIs and performance dashboards for operational monitoring.

Ideal candidate will have

• 10+ years of experience in global visa and immigration operations.
• Proven experience managing multi-country visa processes.
• Strong exposure to high-volume student or global mobility operations.
• Demonstration capability of leadership experience & managing operational teams.
• Experience in coordinating closely with embassies and travel vendors.
• Deep knowledge of global immigration and compliance frameworks.
• Strong relationship-building skills with external authorities and partners.
• Excellent communication and stakeholder management skills.
• High attention to detail and strong compliance orientation.
• Ability to work under pressure and manage complex mobility cycles.
• Strong problem-solving and escalation management capabilities.
• Process-driven mindset with an ability to scale operations.