Visa Executive

Cozmo Travel; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Cozmo Travel in Bengaluru seeks a visa operations professional to manage global visa processes end-to-end, ensuring accuracy, compliance, and timely delivery. You will coordinate with embassies, travel partners, and internal teams to optimize service delivery.

The role requires 2–5 years in visa operations within the travel industry, with strong Excel/MIS skills for reporting and tracking. Join a team focused on accuracy and customer satisfaction.

Qualifications

• 2 to 5 years of experience in visa operations.
• Experience handling global visa processes across multiple destinations.
• Ability to independently manage complex visa cases and stakeholder relationships.

Responsibilities

• Handle end-to-end global visa processing, including review, documentation, submission, and issuance.
• Ensure compliance with embassy/consulate/immigration requirements with high accuracy.
• Manage complex cases, escalations, and provide guidance on requirements and procedures.
• Coordinate with embassies, travel partners, corporate clients, and internal stakeholders.
• Drive operational efficiency through process improvements and visa systems usage.

Skills

Visa processing

Embassy systems

Excel

MIS

Reporting

Education

Graduate in any discipline

Tools

Visa portals

Job description

Job Purpose:

To manage and execute Global Visa operations by ensuring accurate, compliant and timely visa processing while driving operational excellence, customer satisfaction, process efficiency, and business growth

Key Tasks/Activities/Roles:

• Handle end-to-end global visa processing, including application review, documentation verification, submission, tracking, and issuance.
• Ensure compliance with embassy, consulate, and immigration requirements while maintaining high levels of accuracy, service quality, and turnaround time.
• Manage complex visa cases, customer escalations, and provide expert guidance on visa requirements, documentation, and processing procedures across multiple destinations.
• Coordinate with embassies, consulates, travel partners, corporate clients, and internal stakeholders to ensure seamless visa operations and service delivery.
• Drive operational efficiency through process improvements, implementation of best practices, and effective utilization of visa systems, portals, and related tools.
• Support the achievement of business, service, and revenue objectives.

Functional Skills

• Strong knowledge of global visa processing procedures and immigration requirements.
• Hands-on experience with visa portals, embassy systems, and online application platforms.
• Good working knowledge of MS Excel, reporting tools, and MIS preparation.

Personal Qualities / Behavioral Competencies

• Strong attention to detail and commitment to accuracy.
• Excellent problem-solving and decision-making skills.
• Effective communication and stakeholder management abilities.
• Ability to manage multiple priorities and work within tight deadlines.
• Customer-focused with a proactive and solution-oriented approach.

Education

• Graduate in any discipline.

Experience

• 2 to 5 years of experience in visa operations within the travel and tourism industry.
• Extensive experience handling global visa processes across multiple destinations.
• Proven ability to independently manage complex visa cases, operational challenges, and stakeholder relationships.