Team Lead - Visa

StudyIn; Dadri; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

StudyIn is seeking a Senior Manager-Visa & Compliance to lead high-stakes visa operations for students across multiple destinations. You will oversee end-to-end visa processing, maintain quality controls, and mentor a team of 8–10 officers and counselors.

As part of a global education advisory, you will coordinate with embassies, visa centers, and agency partners, ensuring timely submissions and compliance with country-specific rules. Fluency in English and Hindi is essential.

Qualifications

• 6-8 years of relevant experience handling student visa processes for multiple destinations (UK, Europe, Canada, Australia, USA, Ireland).
• Graduate or Postgraduate degree in any discipline with strong communication skills.
• Strong verbal and written communication to deal with clients, universities, embassies, and stakeholders.
• Capability to lead, train, and motivate a team of visa officers or counselors in the absence of higher authority.
• Experience handling a variety of student visa applications for multiple countries.

Responsibilities

• Operational Support: Assist in the day-to-day functioning of the visa department, ensuring smooth coordination and timely handling of visa-related tasks.
• Visa Case Management: Manage end-to-end visa processing for high-priority and complex student cases, ensuring adherence to country-specific regulations and documentation standards.
• Administrative Assistance: Support the Senior Manager with departmental administrative responsibilities and special projects as required.
• Knowledge Sharing & Training: Conduct informal, case-based knowledge-sharing sessions with team members to promote best practices, without direct reporting responsibilities.
• Destination Expertise: Serve as the in-house expert for key study destinations, staying informed on immigration trends and policy changes.
• Visa Filing Guidance: Assist and guide visa officers in submitting applications via designated platforms.
• Internal Collaboration: Represent the visa team during internal review meetings to share updates and insights.
• Reporting & Tracking: Maintain up-to-date tracker for all cases and submit periodic reports on visa approval rates and timelines.
• Stakeholder Communication: Communicate with embassies, VFS centers, and immigration consultants to resolve cases.

Skills

Visa processing

Team leadership

Communication skills

English & Hindi

Education

Graduate or Postgraduate degree

Tools

MS Office Suite

CRM systems

Job description

About The Company

At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance, and university partnerships.

About The Company

At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance, and university partnerships.

Primary Responsibilities

• Operational Support: Assist in the day-to-day functioning of the visa department, ensuring smooth coordination and timely handling of visa-related tasks.
• Visa Case Management : Manage end-to-end visa processing for high-priority and complex student cases, ensuring adherence to country-specific regulations and documentation standards.
• Administrative Assistance: Support the Senior Manager with departmental administrative responsibilities and special projects as required.
• Knowledge Sharing & Training: Conduct informal, case-based knowledge-sharing sessions with team members to promote best practices, without direct reporting responsibilities.
• Destination Expertise: Serve as the in-house expert for one or more key study destinations (e.g., Canada, USA, Europe, Ireland), staying informed on immigration trends, embassy guidelines, and policy changes.
• Visa Filing Guidance: Assist and guide visa officers in submitting applications via designated platforms such as VFS, AVATS, US Travel Docs and IRCC.
• Internal Collaboration: Represent the visa team during internal review meetings to share destination-specific updates and strategic insights.
• Reporting & Tracking: Maintain an up-to-date tracker for all assigned student cases and submit periodic reports on visa approval rates, processing timelines, and readiness status to the reporting manager.
• Stakeholder Communication: Communicate with embassies, VFS centers, and immigration consultants or agencies as required to resolve case-specific issues.

Additional Responsibilities

• Proficient in using MS Office (Excel, Word, Outlook) and student management/CRM systems.
• Strong written and verbal communication in English and Hindi along with an additional knowledge of any other regional language will be an added advantage.
• Ability to handle a high volume of visa applications and work under pressure, particularly during peak seasons.
• Strong organizational and time-management abilities to ensure that all cases are processed in a timely and efficient manner.

Requirements & Qualification

• Posses 6-8 years of relevant experience in handling student visa processes for destinations such as the UK, Europe, Canada, Australia, USA, or Ireland.
• Graduate or Post Graduate in any discipline (preferably in Arts, Commerce, Business Administration, or related field.
• Strong verbal and written communication to deal with clients, universities, embassies, and other stakeholders.
• Capability to lead, train, and motivate a team of 8-10 visa officers or counselors in the absence of a higher authority.
• Experience handling a variety of student visa applications (study, open work permits, dependent visas) for multiple countries.

Reporting Team

• Reporting Designation: Senior Manager-Visa & Compliance
• Reporting Department: Support