Head – Client Servicing | Events, Weddings & MICE

Maximus Mice & Media Solutions Pvt Ltd; Mumbai; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Maximus Events seeks an experienced Head of Client Servicing to lead client relationships, strategic account handling, and high-quality service across large-scale projects. You will collaborate with creative, BD, production, and operations to deliver plans that align with brand objectives.

The role requires leadership over a team of account managers/executives, a focus on upselling and long-term partnerships, and the ability to drive client satisfaction through data-driven insights and proactive

Qualifications

• 8-12 years of experience in client servicing/account management in events/experiential marketing/activation.

Responsibilities

• Lead the client servicing function across touchpoints, ensuring seamless communication and trust-building.

Skills

Client relationship management

Account management

Leadership

Project management

Communication

CRM tools

MS Office (PowerPoint & Excel)

Education

Bachelor's degree in Mass Communication, Marketing, Business Administration, or related field

Tools

CRM tools

PowerPoint

Excel

Project tracking software

MS Office

Job description

Experience: 8-12 years (preferably from the events, experiential marketing, or brand activation industry)

Job Summary:

Maximus Events is seeking an experienced and dynamic Head of Client Servicing to lead and elevate client relationship management and strategic account handling. The ideal candidate will possess a deep understanding of the event management ecosystem, a sharp sense of brand communication, and a proven track record of delivering high-quality service across large-scale projects and clients.

If you are a solution-driven leader with a passion for people, processes, and partnerships—and thrive in a fast-paced, creatively driven environment-this role is for you.

Key Responsibilities:

• Lead the client servicing function for the agency, ensuring seamless communication, project alignment, and trust-building across all touchpoints.
• Serve as the senior point of contact for key clients, maintaining strong relationships and offering strategic consultation aligned with brand and campaign objectives.
• Work closely with internal departments- Creative, Business Development, Production, and Operations to ensure timely and effective execution of event plans.
• Oversee end-to-end client delivery, from brief understanding and proposal development to execution and post-event feedback.
• Manage a team of account managers/executives, setting clear KPIs, guiding growth, and building a culture of ownership and accountability.
• Drive repeat business through proactive upselling, cross-selling, and nurturing long-term partnerships.
• Provide strategic insights and audience-centric solutions to ensure event outcomes meet or exceed client expectations.
• Contribute to pitch presentations and client onboarding processes, ensuring brand consistency and service excellence.
• Stay abreast of industry trends and client sectors to anticipate needs and offer innovative solutions.
• Develop servicing SOPs, review client feedback metrics, and streamline processes for better efficiency and satisfaction.

Key Requirements:

• 8-12 years of experience in client servicing/account management roles in an event management, experiential marketing, or activation agency.
• Proven leadership in managing marquee accounts and large-scale event campaigns.
• Strong interpersonal skills with a knack for relationship building and client retention.
• Exceptional project management, delegation, and time management skills.
• Ability to handle high-pressure timelines and lead multi-functional teams with a calm, solutions-first approach.
• Excellent written and verbal communication skills, including presentation and negotiation ability.
• Tech-savvy with working knowledge of CRM tools, project tracking software, and Microsoft Office suite (especially PowerPoint & Excel).

Preferred Qualifications:

• Bachelor's degree in Mass Communication, Marketing, Business Administration, or related field.
• Experience in handling MICE, corporate conferences, brand launches, or IP events.
• Exposure to digital integrations, ROI-based client delivery, and audience engagement metrics.