Head Butler

Della Resorts and Adventure; Pune District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Della Resorts and Adventure in Pune invites applications for a Senior Butler to lead a luxury guest service team. You will supervise the Butler squad to deliver personalized experiences for VIP and high-profile guests, coordinating with F&B, Front Office, and Housekeeping to ensure seamless service throughout the guest stay.

Ideal candidates have 5–8 years of relevant experience, a Diploma/Degree in Hotel Management, excellent communication and interpersonal skills, and a strong knowledge of

Qualifications

• Diploma or degree in hotel management.
• 5–8 years of relevant experience.
• Excellent communication and interpersonal skills.
• Strong knowledge of luxury service etiquette and guest handling.

Responsibilities

• Lead and supervise the Butler team to deliver personalized and luxury guest service.
• Manage VIP, repeat, and high-profile guest requirements with attention to detail.
• Coordinate with F&B, Front Office, Housekeeping, and other departments for seamless guest service.
• Handle guest requests, preferences, special occasions, and complaints professionally.
• Conduct daily briefings, allocate duties, and monitor team performance.
• Train and coach Butler team members on service standards, etiquette, grooming, and product knowledge.
• Maintain accurate records of guest preferences and ensure effective handovers between shifts.
• Monitor grooming, hygiene, punctuality, and discipline within the Butler team.
• Reporting To Director F&B

Skills

Butler leadership

Guest services

Communication

Etiquette

Team supervision

Education

Diploma/Degree in Hotel Management

Job description

Job Description

• Lead and supervise the Butler team to deliver personalized and luxury guest service.
• Manage VIP, repeat, and high-profile guest requirements with attention to detail.
• Ensure professional service standards are maintained throughout the guest experience.
• Coordinate with F&B, Front Office, Housekeeping, and other departments for seamless guest service.
• Handle guest requests, preferences, special occasions, and complaints professionally.
• Conduct daily briefings, allocate duties, and monitor team performance.
• Train and coach Butler team members on service standards, etiquette, grooming, and product knowledge.
• Maintain accurate records of guest preferences and ensure effective handovers between shifts.
• Monitor grooming, hygiene, punctuality, and discipline within the Butler team.

Job Expectations

• Previous experience in a Senior Butler / Butler Supervisor / Head Butler role preferred.
• Excellent communication and interpersonal skills.
• Strong knowledge of luxury service etiquette and guest handling.
• Well-groomed, courteous, confident, and service-oriented.

Minimum Qualification

• Diploma/Degree in Hotel Management

Minimum Job Experience

• 5–8 years of experience

Reporting To

Director F&B

Travel

NA