F & B Service , Head Butler

Della Group; Lonavala; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Della Group in Maharashtra is seeking a Senior Butler to lead the luxury guest service team, ensuring personalized attention and flawless guest experiences across departments.

You will train and mentor staff, manage VIP and high-profile requests, and uphold grooming, etiquette, and service standards with daily briefings and precise handovers to maintain consistency and discretion. Attention to detail and a strong hospitality mindset are essential.

Qualifications

• Previous experience as Senior Butler or Head Butler in luxury hospitality.
• Excellent communication and interpersonal skills.
• Strong knowledge of luxury service etiquette and guest handling.
• Well-groomed, courteous, confident, and service-oriented.

Responsibilities

• Lead and supervise the Butler team to deliver personalized luxury guest service.
• Manage VIP, repeat, and high-profile guest requirements with attention to detail.
• Maintain professional service standards throughout the guest experience.
• Coordinate with F&B, Front Office, Housekeeping, and other departments.
• Handle guest requests, preferences, special occasions, and complaints professionally.
• Conduct daily briefings, allocate duties, and monitor team performance.
• Train and coach Butler team on service standards, etiquette, grooming, and product knowledge.
• Maintain records of guest preferences and ensure seamless handovers between shifts.
• Monitor grooming, hygiene, punctuality, and discipline within the team.

Skills

Leadership

Communication

Guest handling

Job description

Key Responsibilities

Lead and supervise the Butler team to deliver personalized and luxury guest service.
Manage VIP, repeat, and high-profile guest requirements with attention to detail.
Ensure professional service standards are maintained throughout the guest experience.
Coordinate with F&B, Front Office, Housekeeping, and other departments for seamless guest service.
Handle guest requests, preferences, special occasions, and complaints professionally.
Conduct daily briefings, allocate duties, and monitor team performance.
Train and coach Butler team members on service standards, etiquette, grooming, and product knowledge.
Maintain accurate records of guest preferences and ensure effective handovers between shifts.
Monitor grooming, hygiene, punctuality, and discipline within the Butler team.

Job Expectations:

Previous experience in a Senior Butler / Butler Supervisor / Head Butler role preferred.
Excellent communication and interpersonal skills.
Strong knowledge of luxury service etiquette and guest handling.
Well-groomed, courteous, confident, and service-oriented.