Butler Manager

Radisson Hotel Group; Dadri; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a luxury guest services lead in Dadri to oversee personalized service for VIP guests and coordinate preferences, arrivals, and special requests.

You will train staff on high-standard SOPs and monitor service quality in collaboration with Front Office, Housekeeping, and F&B teams. The role requires 6+ years in luxury hotels, with strong leadership, communication and guest-relations skills, plus proficiency in hotel management systems and English.

Qualifications

• 6+ years of luxury hotel experience, including supervisory roles.
• Degree/Diploma in Hospitality Management or related field.
• Strong leadership, communication, and guest relations skills.
• Proficiency in hotel management systems and English communication.

Responsibilities

• Ensure personalized service for VIP and luxury guests.
• Coordinate guest preferences, arrivals, and special requests.
• Train staff on luxury service standards and SOPs.
• Monitor service quality and guest satisfaction.
• Collaborate with Front Office, Housekeeping, and F&B teams.
• Handle guest feedback and resolve service issues efficiently.

Skills

Leadership

Communication

Guest relations

Attention to detail

Problem solving

Hotel management systems

English communication

Education

Hospitality management degree/diploma

Job description

• Ensure personalized service for VIP and luxury guests.
• Coordinate guest preferences, arrivals, and special requests.
• Train staff on luxury service standards and SOPs.
• Monitor service quality and guest satisfaction.
• Collaborate with Front Office, Housekeeping, and F&B teams.
• Handle guest feedback and resolve service issues efficiently.

Requirements:

• Degree/Diploma in Hospitality Management or related field.
• 6+ years of luxury hotel experience, including supervisory roles.
• Strong leadership, communication, and guest relations skills.
• Excellent attention to detail and problem-solving ability.
• Proficiency in hotel management systems and English communication.