Head – Business Operations

HappinessCue; Delhi; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

HappinessCue seeks an experienced Head - Business Operations to lead the business operations for a growing business or client assignment in Delhi. The role will set the direction for the function, lead a capable team, and stay closely involved in performance, relationships, and senior decisions.

You will translate objectives into practical plans, review metrics, coach staff, and manage stakeholders while balancing commercial goals with customer experience.

Qualifications

• The role requires 10-16 years of relevant experience.
• Experience leading business operations and managing stakeholders.
• Ability to translate objectives into practical plans and measure performance.

Responsibilities

• Lead business operations responsibilities for a growing business or client assignment.
• Set direction for the function.
• Lead a capable team.
• Remain closely involved in business performance, key relationships and senior stakeholder decisions.
• Translate business objectives into practical plans.
• Review performance through clear metrics.
• Coach team members.
• Manage internal and external stakeholders.
• Step in to resolve issues when priorities change.

Skills

Business development

key account management

team leadership

stakeholder management

revenue growth

Job description

Job Summary

We are looking for an experienced Head - Business Operations to lead business operations responsibilities for a growing business or client assignment. The role will set direction for the function, lead a capable team and remain closely involved in business performance, key relationships and senior stakeholder decisions. The person will be expected to translate business objectives into practical plans, review performance through clear metrics, coach team members, manage internal and external stakeholders and step in to resolve issues when priorities change. Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting. We are looking for someone who has handled similar responsibilities in a structured organisation, communicates confidently and is comfortable balancing commercial goals with customer experience and team development.

The role requires 10-16 years of relevant experience.

Location

Delhi

Responsibilities

• Lead business operations responsibilities for a growing business or client assignment.
• Set direction for the function.
• Lead a capable team.
• Remain closely involved in business performance, key relationships and senior stakeholder decisions.
• Translate business objectives into practical plans.
• Review performance through clear metrics.
• Coach team members.
• Manage internal and external stakeholders.
• Step in to resolve issues when priorities change.
• Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting.

Skills

• Business development
• key account management
• team leadership
• stakeholder management
• revenue growth