Head – Events & Experiences

HappinessCue; Gurugram District, New Delhi; On-site; INR 5,000,000 - 9,000,000; Full time

Job summary

HappinessCue in Gurugram, Delhi NCR is seeking an experienced Head of Events & Experiences to drive the events function for a growing business or client assignment. You will set the strategic direction, build and mentor a capable team, and stay closely involved in business performance and senior stakeholder decisions.

The role requires 12-17 years of relevant experience, with a strong focus on events and client servicing, vendor management, budgeting, and team leadership.

Qualifications

• 12–17 years of relevant experience.
• Based in Delhi NCR / Gurugram.
• Proven experience leading events & experiences teams.
• Strong stakeholder management and cross-functional collaboration.

Responsibilities

• Lead events responsibilities for a growing business or client assignment and set direction for the function.
• Lead a capable team and remain closely involved in business performance, key relationships and senior stakeholder decisions.
• Translate business objectives into practical plans.
• Review performance through clear metrics.
• Coach team members.
• Manage internal and external stakeholders and step in to resolve issues when priorities change.
• Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting.

Skills

Event operations

Client servicing

Vendor management

Budgeting

Team leadership

Job description

Job Summary

We are looking for an experienced Head - Events & Experiences to lead events responsibilities for a growing business or client assignment. The role will set direction for the function, lead a capable team and remain closely involved in business performance, key relationships and senior stakeholder decisions. The person will be expected to translate business objectives into practical plans, review performance through clear metrics, coach team members, manage internal and external stakeholders and step in to resolve issues when priorities change. Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting. We are looking for someone who has handled similar responsibilities in a structured organisation, communicates confidently and is comfortable balancing commercial goals with customer experience and team development. The role is based in Delhi NCR / Gurugram and requires 12-17 years of relevant experience.

Responsibilities

• Lead events responsibilities for a growing business or client assignment and set direction for the function.
• Lead a capable team and remain closely involved in business performance, key relationships and senior stakeholder decisions.
• Translate business objectives into practical plans.
• Review performance through clear metrics.
• Coach team members.
• Manage internal and external stakeholders and step in to resolve issues when priorities change.
• Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting.

Experience

• The role is based in Delhi NCR / Gurugram and requires 12-17 years of relevant experience.

Skills

• Event / hospitality operations
• client servicing
• vendor management
• budgeting
• team leadership