HDFC BB Training Manager- Surat

PeopleStrong; Surat; On-site; INR 350,000 - 550,000; Full time

Job summary

HDFC Bank is seeking a Training & Development professional for Branch Banking. The role involves planning and executing training for internal staff and external sales teams, traveling to branches to support conversations and conversions, and creating supporting materials like one-pagers and sales kits.

Candidates should pursue ongoing certifications and external trainings to stay current in the financial sector, with a focus on meeting KPIs and driving knowledge across the territory.

Qualifications

• Plan training programs for Relationship officers to update knowledge and skills.
• Be involved with branches for client conversations and business conversion.
• Resolve internal employee queries via phones and emails.
• Develop training content such as one-pagers, presentations, and sales aids.
• Pursue external and internal trainings to stay updated in finance.

Responsibilities

• KRA1: Plan and execute training for internal employees.
• KRA2: Plan and execute training for external employees and travel to branches.
• KRA3: Aid business by solving challenges and develop content for stakeholders.
• KRA4: Ensure self development with certifications and external trainings.
• KRA5: Achieve basic KPIs like mandays and sales calls.

Skills

Training

Commuincation

Coaching

Product awareness

Insurance

Education

Under Graduate

Job description

DEPARTMENT-2 HDFC - Branch Banking

Country India

Skills

Skill

Training Commuincation Coaching Product awareness Insurance

Under Graduate

CERTIFICATION

Job Description

Job Purpose

NA

Job Context: NA

Job Challenges: NA

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 1. Planning and Executing Training for Internal Employees

• Planning training programs for Relationship officers for updating their knowledge and skills
• Being involved with them at branches for client conversations and business conversion
• Solving queries of internal employees over phones and emails

KRA2 2. Planning and Executing Training for External Employees

• Planning the training calendar for the month after consulting each of the sales stake holder in the assigned territory.
• Execute the month plan as per the calendar by travelling to the assigned branches in their territory
• Maintain records of training and customer conversations

KRA3 3. Aiding business through solving business challenges

• Develop content in terms of one pagers, Presentations, calculators, product comparisons, sales kit etc for stake holders
• Develop content for training internal employees

KRA4 4. Ensuring self development

• Complete certification programs such as Licentiate, Associate, Fellowship, NCFM etc
• External trainings to update knowledge in the financial sector

KRA5 5. Ensuring basic KPI’s are met

• 16 Mandays, 6 Sales Calls
• All Relationship officers active month on month in the assigned circle
• Ensure assigned branches are active month on month