HCM Business Advisory Analyst, AS

Deutsche Bank

Bengaluru

On-site

INR 700,000 - 1,100,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Childcare assistance reimbursement

Sponsorship for certifications

Employee Assistance Program

Hospitalization Insurance

Life Insurance

Health screening for 35+

Job summary

Deutsche Bank AG in Bangalore, India, seeks an HCM Business Advisory Analyst to deliver first-level HR support to employees and former staff. You will handle queries via email, chat, and phone, resolving issues across HR policies and applications with a focus on accuracy and SLA compliance.

The role requires knowledge of HR topics across regions (APAC, UK, US) and experience with HR systems like Workday and ServiceNow, enabling effective policy guidance and lifecycle support.

Qualifications

Prior experience in query handling or transaction processing in a shared services environment.
Exposure to HR domains such as onboarding, payroll, benefits, and employee lifecycle.
Good email and telephone etiquette with clear, professional communication.
Ability to work rotational shifts supporting UK/US business hours.
Strong customer focus and adherence to processes with SLA-driven delivery.

Responsibilities

Handle queries from employees, former employees, HR Advisors, and internal teams via email and telephone.
Provide first-level resolution for UK, US and APAC location processes where applicable.
Demonstrate knowledge of HR applications including Workday and ServiceNow.
Support policy-related queries, including Benefits, Payroll and Employee lifecycle.
Ensure accuracy, timeliness, completeness, and strong customer experience in all queries.
Follow SLA guidelines and escalate when needed to appropriate teams.
Follow up on pending items and maintain ownership until closure.
Maintain a professional, service-oriented approach with customers and stakeholders.
Remain logged in to Genesys phone lines for a full 9-hour shift with a 1-hour break.
Contribute to process improvements and efficiency initiatives.

Skills

Query handling

HR domain knowledge

Email and phone etiquette

UK/US rotational shifts

Customer service orientation

Process adherence

Accuracy and timeliness

Workday / ServiceNow familiarity

Excel reporting

Tools

Oracle PeopleSoft

ServiceNow

Workday

Job description

In Scope of Position based Promotions

Job Title: HCM Business Advisory Analyst

Location: Bangalore, India

Corporate Title: AS

Role Description

The HRdirect team is responsible for providing first-level resolution for employee and HR-related queries across HR policies, processes, and applications. The HCM Business Advisory Analyst will support employees, former employees, HR Advisors, and internal HR solutions teams by delivering timely, accurate, and customer-focused support through email, chat and telephone channels. The role requires strong knowledge of HR topics across APAC, UK, and US regions, along with the ability to work within defined SLA and quality standards.

What we ll offer you

As part of our flexible scheme, here are just some of the benefits that you ll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

Handle queries from employees, former employees, HR Advisors, and internal HR solutions teams on HR products, policies, and applications via email and telephone.
Provide first-level resolution for queries across UK , US and APAC locations processes where applicable.
Demonstrate good working knowledge of HR applications including Workday and ServiceNow
Support policy-related queries, including Benefits, Payroll and Employee life cycle
Ensure all queries are managed with a strong focus on accuracy, completeness, timeliness, and customer experience.
Work within established SLA and quality standards, ensuring transactions and queries are completed accurately and escalated to the appropriate teams when required.
Follow up on pending items and ensure ownership until closure.
Maintain a professional, service-oriented approach while handling customers and stakeholders.
Remain logged in to Genesys phone lines and ensure availability for eight working hours, considering a one-hour break within the nine-hour login window.
Contribute to process improvement opportunities and support initiatives that enhance service delivery and operational efficiency.

Your skills and experience

Prior experience in query handling or transaction processing, preferably within a shared services environment.
Exposure to HR domain areas such as onboarding, background screening, offboarding, benefits, data management, payroll, and employee lifecycle processes.
Good email and telephone etiquette with the ability to communicate clearly and professionally.
Willingness to work rotational shifts supporting UK/US business hours.
Strong customer and service orientation with a clear focus on process adherence.
Ability to follow process specifications across multiple transaction and query types.
High sensitivity to accuracy, timeliness, completeness, and SLA-driven delivery.
Ability to sustain accuracy while managing repetitive transactions and queries.
Strong follow-through, ownership, and accountability for issue resolution and closure.
Good client management, influencing, communication, and rapport-building skills.
Good typing skills and working knowledge of Microsoft Excel for reporting and data analysis.
Familiarity with Oracle PeopleSoft, ServiceNow, and Workday.
Ability to take initiative and contribute to continuous process improvement.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we ll support you