HCM Business Advisory Analyst, AS

Deutsche Bank; Karnataka; On-site; INR 800,000 - 1,400,000; Full time

Benefits offered by this job

Generous leave policy

Childcare assistance

Certifications sponsorship

Employee Assistance Program

Hospitalisation Insurance

Accident & Term life Insurance

Health screening for 35+

Job summary

Deutsche Bank AG in Bengaluru seeks an HCM Business Advisory Analyst to provide first-line HR support across policies, benefits, payroll, and lifecycle management. You will handle queries via email, chat, and phone, serving UK, US, and APAC regions.

You will work with Workday and ServiceNow, ensuring accurate responses, SLA compliance, and opportunities to contribute to process improvements. The role offers growth, training, and a collaborative environment.

Qualifications

• Prior experience in query handling or transaction processing in a shared services setup.
• Exposure to HR domains like onboarding, payroll, benefits, and employee lifecycle.
• Excellent written and verbal communication with professional email etiquette.
• Willingness to work rotating shifts to support UK/US business hours.

Responsibilities

• Handle HR product and policy queries via email, chat, and phone.
• Provide first-level resolution and accurate, timely responses.
• Maintain SLA adherence and escalate appropriately.
• Assist in process improvements and data reporting.

Skills

HR service delivery

Workday

ServiceNow

Oracle PeopleSoft

Excel

Communication

Education

Bachelor's degree

Tools

Workday

ServiceNow

Oracle PeopleSoft

Job description

Job Description:In Scope of Position based PromotionsJob Title: HCM Business Advisory AnalystLocation: Bangalore, IndiaCorporate Title: ASRole DescriptionThe HRdirect team is responsible for providing first-level resolution for employee and HR-related queries across HR policies, processes, and applications. The HCM Business Advisory Analyst will support employees, former employees, HR Advisors, and internal HR solutions teams by delivering timely, accurate, and customer-focused support through email, chat and telephone channels. The role requires strong knowledge of HR topics across APAC, UK, and US regions, along with the ability to work within defined SLA and quality standards.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilitiesHandle queries from employees, former employees, HR Advisors, and internal HR solutions teams on HR products, policies, and applications via email and telephone.Provide first-level resolution for queries across UK , US and APAC locations processes where applicable.Demonstrate good working knowledge of HR applications including Workday and ServiceNowSupport policy-related queries, including Benefits, Payroll and Employee life cycleEnsure all queries are managed with a strong focus on accuracy, completeness, timeliness, and customer experience.Work within established SLA and quality standards, ensuring transactions and queries are completed accurately and escalated to the appropriate teams when required.Follow up on pending items and ensure ownership until closure.Maintain a professional, service-oriented approach while handling customers and stakeholders.Remain logged in to Genesys phone lines and ensure availability for eight working hours, considering a one-hour break within the nine-hour login window.Contribute to process improvement opportunities and support initiatives that enhance service delivery and operational efficiency.Your skills and experiencePrior experience in query handling or transaction processing, preferably within a shared services environment.Exposure to HR domain areas such as onboarding, background screening, offboarding, benefits, data management, payroll, and employee lifecycle processes.Good email and telephone etiquette with the ability to communicate clearly and professionally.Willingness to work rotational shifts supporting UK/US business hours.Strong customer and service orientation with a clear focus on process adherence.Ability to follow process specifications across multiple transaction and query types.High sensitivity to accuracy, timeliness, completeness, and SLA-driven delivery.Ability to sustain accuracy while managing repetitive transactions and queries.Strong follow-through, ownership, and accountability for issue resolution and closure.Good client management, influencing, communication, and rapport-building skills.Good typing skills and working knowledge of Microsoft Excel for reporting and data analysis.Familiarity with Oracle PeopleSoft, ServiceNow, and Workday.Ability to take initiative and contribute to continuous process improvement.Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.How we’ll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsAbout us and our teamsPlease visit our company website for further information:https://www.db.com/company/company.htmlWe strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.