Desktop Support Engineer

Gitakshmi Technologies; Ahmedabad District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

A full-time position

Attractive salary package.

Job summary

GTPL Tech Infra LLP in Ahmedabad, India, seeks a Desktop Support Engineer to provide end-user IT support, troubleshoot hardware and software issues, and maintain IT infrastructure.

The ideal candidate should have strong knowledge of Windows 10/11, networking fundamentals, endpoint management, and IT support best practices; L1/L2 support experience is preferred. Immediate joining and full-time employment offered.

Qualifications

• Experience in Desktop/IT infrastructure support.
• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Familiarity with Active Directory and remote support tools.
• Understanding of TCP/IP, DNS, DHCP, VPN, LAN and Wi‑Fi.

Responsibilities

• Provide L1/L2 desktop support for hardware, software, and network issues.
• Install, configure, and maintain Windows desktops and peripherals.
• Diagnose printers, email, apps, and system performance problems.
• Manage user accounts, configurations, and endpoint devices.
• Troubleshoot network connectivity including TCP/IP, DNS, DHCP, VPN, LAN, Wi‑Fi.
• Support Intune and other endpoint management solutions.
• Perform software updates, patches, and system upgrades.
• Monitor endpoint security and assist backups and recovery.
• Provide basic virtualization support (VMware/Hyper‑V).
• Document issues and resolutions; coordinate with IT teams/vendors.

Skills

Windows 10/11

TCP/IP networking

Intune management

Active Directory

Remote support

VMware/Hyper-V

Education

Bachelors/Diploma in CS/IT

Tools

Microsoft Intune

VMware

Hyper-V

Office 365

Job description

Desktop Support Engineer

Ahmedabad, India

Experience: 4 6 Years

Joining: Immediate

Employment Type: Full-Time

Job Overview

GTPL Tech Infra LLP is looking for an experienced Desktop Support Engineer to provide end-user technical support, troubleshoot hardware and software issues, and maintain IT infrastructure. The ideal candidate should have strong knowledge of Windows operating systems, networking fundamentals, endpoint management, and IT support best practices.

Key Responsibilities

• Provide L1/L2 desktop support to end users for hardware, software, and network-related issues.
• Install, configure, and maintain Windows 10/11 operating systems, desktops, laptops, and peripherals.
• Diagnose and resolve issues related to printers, email, applications, and system performance.
• Manage user accounts, system configurations, and endpoint devices.
• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi.
• Support Microsoft Intune and other endpoint management solutions for device configuration and compliance.
• Perform software installations, updates, patches, and system upgrades.
• Monitor endpoint security and assist in implementing backup and recovery procedures.
• Provide basic support for virtualization environments such as VMware or Hyper-V.
• Document technical issues, resolutions, and maintain IT support records.
• Coordinate with internal IT teams and vendors for issue escalation and resolution.
• Ensure timely resolution of support tickets while maintaining high service standards.

Required Skills

• 4 6 years of experience in Desktop Support or IT Infrastructure Support.
• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Good understanding of TCP/IP, DNS, DHCP, VPN, LAN, and Wi-Fi networking.
• Experience with Microsoft Intune or other endpoint management tools.
• Knowledge of endpoint security, antivirus solutions, and backup technologies.
• Basic understanding of virtualization technologies such as VMware and Hyper-V.
• Familiarity with Active Directory, Microsoft Office 365, and remote support tools.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.

Preferred Qualifications

• Bachelors degree or Diploma in Computer Science, Information Technology, or a related field.
• Microsoft certifications (MCSA, Modern Desktop Administrator, Azure, etc.) will be an added advantage.

Whats great in the job

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company

Our Product

Discover our products.

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

• A full-time position
• Attractive salary package.

Trainings

• 12 days / year, including
• 6 of your choice.

Sport Activity

• Play any sport with colleagues,
• the bill is covered.

Eat Drink

• Fruit, coffee and
• snacks provided.