Hardware Asset Management Analyst

Guidehouse Inc.; Thiruvananthapuram; On-site; INR 500,000 - 700,000; Full time

Job summary

Guidehouse is seeking a Hardware Asset Management Analyst to join our IT Asset Management team in Trivandrum, India. This role supports end-to-end lifecycle management of IT hardware assets and maintains accurate asset records in ServiceNow.

The position emphasizes operational excellence, inventory accuracy, and customer service while coordinating onboarding, offboarding, deployments, and asset retirement across India. Travel up to 10% is required.

Qualifications

• Bachelor's degree or equivalent work experience in IT-related field
• 2+ years in IT Asset Management or related role
• Experience supporting device deployment and hardware lifecycle processes
• Working knowledge of asset management principles
• Experience using ServiceNow or similar asset management platform
• Proficiency with Excel
• Strong organizational skills and attention to detail
• Strong verbal and written English communication
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Prepare and deploy laptops, desktops, monitors, and peripherals for new hires
• Coordinate onboarding activities to ensure assets are ready before start dates
• Validate asset assignments and record in ServiceNow
• Support asset allocation across India region
• Coordinate collection and recovery of hardware from departing employees
• Verify returned assets against inventory records
• Ensure recovered assets are documented and transitioned in ServiceNow
• Perform device wiping, re-imaging, and redeployment per standards
• Validate returned assets for reuse eligibility
• Prepare recovered equipment for redeployment to new users
• Support periodic laptop and hardware refresh programs
• Coordinate replacement activities for aging equipment
• Assist with asset retirement and disposal per policy
• Maintain asset repository inventory levels and audit readiness
• Track movement of hardware assets between locations and storage areas
• Update asset records in ServiceNow after lifecycle events
• Support reporting, compliance, and governance for hardware asset management
• Back up for Software Asset Analyst as needed
• Other IT Asset Management duties as assigned

Skills

IT Asset Management

Inventory Management

End User Computing

Hardware Lifecycle

English Communication

Multi-Tasking

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field

Tools

ServiceNow

Microsoft Excel

Job description

Job Family :

Hardware & Software Asset Management (India)

Travel Required :

Up to 10%

Clearance Required :

None

What You Will Do:

Position Summary

Guidehouse is seeking a highly organized and detail-oriented Hardware Asset Management Analyst to join our IT Asset Management team in Trivandrum, India. This role is responsible for supporting the end-to-end lifecycle management of IT hardware assets, including desktops, laptops, monitors, peripherals, docking stations, and related equipment.

The analyst will play a critical role in supporting new hire onboarding, employee offboarding, hardware refresh initiatives, asset recovery, inventory management, and asset retirement activities. The role is also responsible for maintaining accurate asset records within the organization's system of record, ServiceNow, ensuring all asset transactions are properly documented and auditable.

This position requires a strong focus on operational excellence, inventory accuracy, customer service, and adherence to established IT Asset Management processes.

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Key Responsibilities

Hardware Deployment & Onboarding

Prepare and deploy laptops, desktops, monitors, docking stations, peripherals, and related equipment for new hires.

Coordinate onboarding activities to ensure assets are ready prior to employee start dates.

Validate asset assignments and ensure all hardware is accurately recorded in ServiceNow.

Support asset allocation activities for employees across the India region.

Asset Recovery & Offboarding

Coordinate the collection and recovery of hardware assets from departing employees.

Verify returned assets against inventory records.

Ensure recovered assets are properly documented and transitioned to the appropriate asset status within ServiceNow.

Asset Re-Imaging & Redeployment

Perform or coordinate device wiping, re-imaging, and redeployment activities in compliance with company standards.

Validate returned assets for reuse eligibility.

Prepare recovered equipment for redeployment to new users.

Hardware Refresh & Lifecycle Management

Support periodic laptop and hardware refresh programs.

Coordinate replacement activities for aging or end-of-life equipment.

Assist with asset retirement and disposal processes in accordance with company policies.

Ensure retired assets are accurately removed from active inventory records.

Inventory & Asset Management

Maintain asset repository inventory levels and stockroom accuracy.

Conduct regular physical inventory audits and reconciliation activities.

Track movement of hardware assets between locations, users, and storage areas.

Assist with asset tagging and inventory control procedures.

ServiceNow Asset Administration

Update asset records in ServiceNow following all lifecycle events.

Record asset assignments, unassignments, transfers, recoveries, procurements, refreshes, and retirements.

Ensure asset data is accurate, complete, and audit-ready.

Support inventory reconciliation efforts and data quality initiatives.

Operational Support

Partner with Service Desk, Procurement, HC, and End User Support teams to ensure smooth hardware lifecycle operations.

Assist with reporting and analysis related to asset inventories and lifecycle activities.

Support compliance, audit, and governance requirements related to hardware asset management.\Support Software Asset Analyst in a backup capacity.

Other IT Asset Management duties as assigned

What You Will Need:

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent work experience.

2+ years of experience in IT Asset Management, Inventory Management, Desktop Support, End User Computing, or a related technology operations role.

Experience supporting device deployment, inventory management, or hardware lifecycle processes.

Working knowledge of asset management principles and hardware lifecycle management.

Experience using ServiceNow or a similar asset management platform.

Proficiency with Microsoft Office applications, particularly Excel.

Strong organizational skills with exceptional attention to detail.

Strong verbal and written communication skills in English.

Ability to manage multiple priorities in a fast-paced operational environment.

What Would Be Nice To Have:

ITIL Foundation certification.

Experience supporting enterprise-scale hardware asset management programs.

Experience with endpoint deployment, device imaging, and asset recovery processes.

Familiarity with inventory control, asset audits, and hardware procurement activities.

About Guidehouse India

At Guidehouse India, we're redefining what's possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

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