IT Asset Management (ITAM) Analyst - Hardware Asset Management (HAM)

The Standard India; Bengaluru; Hybrid; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Benefits package supporting health and

Annual incentive bonus

Paid time off including earned, sick,闲

Job summary

The Standard India is seeking an ITAM HAM Analyst to manage the complete hardware asset lifecycle within ServiceNow HAM Pro, from procurement to retirement. You will maintain CMDB accuracy, support cost-control, and ensure audit readiness across the organization.

The role requires 2+ years in IT asset management with hands-on ServiceNow experience, strong data discipline, and collaboration with procurement, IT, security, and finance teams. Bengaluru-based hybrid work with on-site presence.

Qualifications

• 2+ years of experience in IT asset management, hardware asset management, or related IT operations role.
• Hands-on experience with ServiceNow, including the CMDB and Hardware Asset Management (or ITAM) module.
• Experience supporting SOX, ISO 27001, or similar compliance and audit frameworks.
• Experience working with cross-functional technical teams and partners.
• Attention to detail and data accuracy
• Process orientation and workflow discipline
• Cross-functional collaboration
• Problem-solving and root-cause analysis
• Adaptability in a fast-changing technology environment

Responsibilities

• Manage the hardware asset lifecycle in ServiceNow HAM Pro, covering procurement, receiving, deployment, maintenance, and disposal.
• Maintain accurate records in Hardware Asset Management module, including serial numbers, model details, ownership, location, and status.
• Reconcile discovered assets against the CMDB and resolve discrepancies between physical inventory and system records.
• Process asset transactions such as stockroom check-in/check-out, transfers, and consumption workflows.
• Support the Software Asset Management (SAM) team by aligning hardware records with license and entitlement data.
• Track warranty status, lease terms, and maintenance contracts, and flag assets nearing end-of-life or end-of-support.
• Coordinate secure disposal and data destruction for retired assets and document chain-of-custody records.
• Run and analyze ServiceNow reports and dashboards to monitor asset counts, utilization, and compliance metrics.
• Partner with procurement, IT operations, security, and finance teams to align asset data with purchasing and budget records.
• Support internal and external audits by producing accurate, well-documented asset reports.
• Identify process gaps in ServiceNow workflows and recommend improvements to data governance and automation.
• Assist with normalization and reconciliation of the ServiceNow Hardware Asset Model (product model, model category, and CI class mapping).
• Assist with any internal or external audits
• Keep all documentation up to date for ITAM hardware
• Coordinate with Human Resources on coordination of missing assets from the termination process
• Ability to work on-site in Bengaluru, India is a requirement of the role.

Skills

Attention to detail

Cross-functional collaboration

Analytical thinking

Communication

Adaptability

Education

BE / B.Tech in IT or related field

Tools

ServiceNow

CMDB

Excel

ServiceNow Discovery

Job description

The next part of your journey is right around the corner — with Standard India

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture, focused on operational excellence, thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

The organization seeks an ITAM HAM Analyst to manage the full hardware asset lifecycle within ServiceNow. The analyst tracks assets from procurement through retirement, maintains data accuracy in the Configuration Management Database (CMDB), and supports compliance, cost-control, and audit initiatives.

This role suits a detail-oriented professional who understands IT infrastructure and enjoys building clean, reliable asset data.

Key Responsibilities

• Manage the hardware asset lifecycle in ServiceNow HAM Pro, covering procurement, receiving, deployment, maintenance, and disposal.


• Maintain accurate records in Hardware Asset Management module, including serial numbers, model details, ownership, location, and status.


• Reconcile discovered assets against the CMDB and resolve discrepancies between physical inventory and system records.


• Process asset transactions such as stockroom check-in/check-out, transfers, and consumption workflows.


• Support the Software Asset Management (SAM) team by aligning hardware records with license and entitlement data.


• Track warranty status, lease terms, and maintenance contracts, and flag assets nearing end-of-life or end-of-support.


• Coordinate secure disposal and data destruction for retired assets and document chain-of-custody records.


• Run and analyze ServiceNow reports and dashboards to monitor asset counts, utilization, and compliance metrics.


• Partner with procurement, IT operations, security, and finance teams to align asset data with purchasing and budget records.


• Support internal and external audits by producing accurate, well-documented asset reports.


• Identify process gaps in ServiceNow workflows and recommend improvements to data governance and automation.


• Assist with normalization and reconciliation of the ServiceNow Hardware Asset Model (product model, model category, and CI class mapping).


• Assist with any internal or external audits


• Keep all documentation up to date for ITAM hardware


• Coordinate with Human Resources on coordination of missing assets from the termination process


• Ability to work on-site in Bengaluru, India is a requirement of the role.

Mode of Working

This role follows a hybrid work model, with a primary base in Bengaluru. While on-site presence is essential for key engagements, flexibility is offered for remote work based on business needs and team alignment.

Skills And Background You’ll Need

Education:

B.E. / B.Tech. degree in information technology, business, or related field is required.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)


• ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)


• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)


• ServiceNow Certified Implementation Specialist – Discovery


• Equivalent Asset Management certification

Experience

• 2+ years of experience in IT asset management, hardware asset management, or related IT operations role.


• Hands-on experience with ServiceNow, including the CMDB and Hardware Asset Management (or ITAM) module.


• Experience supporting SOX, ISO 27001, or similar compliance and audit frameworks.


• Experience working with cross-functional technical teams and partners.


• Attention to detail and data accuracy


• Process orientation and workflow discipline


• Cross-functional collaboration


• Problem-solving and root-cause analysis


• Adaptability in a fast-changing technology environment

Required Qualifications

• Working knowledge of asset lifecycle stages: procurement, deployment, maintenance, and retirement.


• Familiarity with IT hardware categories, including laptops, desktops, mobile devices, peripherals, and data center equipment.


• Strong analytical skills and comfort working with large, detailed data sets.


• Clear written and verbal communication skills for cross-team coordination.


• Proficiency with spreadsheet tools such as Microsoft Excel for data reconciliation and reporting.

Preferred Qualifications

• Experience with ITIL framework concepts, particularly asset and configuration management.


• Familiarity with discovery tools (for example, ServiceNow Discovery or similar) and their integration with the CMDB.


• Exposure to Software Asset Management (SAM) practices and license reconciliation.

Key Behaviors of a Successful Candidate

• Adaptability: Adapts quickly to competing demands and shifting priorities and modifies viewpoints and direction in light of new information.


• Customer Focus: Develops positive internal and external customer relationships by consistently and efficiently delivering value.


• Improvement Mindset: Sees old problems and status quo as opportunities to improve; identifies opportunities to improve team performance.

Why Join Standard India?

• A rich benefits package that supports your health, well-being, and financial goals


• An annual incentive bonus plan tied to both individual and organizational performance


• Paid time off including earned leave, sick/casual leave, and public holidays, in accordance with the company’s leave policy


• A supportive, responsive management approach that empowers you to grow


• Opportunities for career advancement through learning, coaching, and leadership enablement


• A culture where your voice matters - your ideas shape our future, and we win as one


• Purpose-driven work that makes a difference for our customers, communities, and each other

In addition to a competitive salary, our employee-focused benefits are designed to support work-life balance, personal growth, and long‑term impact.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

StanCorp Global Services India Private Limited is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, caste, HIV status or any other characteristic protected by applicable laws of India.