Hardware Asset Management Advisor

TekWissen India; Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

TekWissen invites applications for a Hardware Asset Management Advisor in a hybrid work setting across Bangalore, Chennai, Pune, Noida, and Gurgaon. You will own end-to-end server hardware lifecycle, maintain CMDB accuracy, and manage vendor contracts while driving cost optimization and risk mitigation.

The role emphasizes collaboration with infrastructure, data center, engineering, and procurement teams to ensure audits and compliant asset management across the enterprise.

Qualifications

• Strong understanding of enterprise server environments.
• Experience with hardware support models and lifecycle planning.
• Familiarity with ServiceNow HAM / CMDB.
• Vendor management and negotiation skills.
• Knowledge of data center operations and infrastructure dependencies.

Responsibilities

• Manage end-to-end lifecycle of server hardware: purchase planning → deployment → maintenance → refresh → decommission.
• Track end-of-life (EOL) and end-of-support (EOS) milestones and drive proactive refresh planning.
• Maintain accurate server records in CMDB / asset management systems (e.g., ServiceNow).
• Coordinate deinstallation, data sanitization, and disposal in compliance with policies.
• Manage OEM and third-party support contracts.
• Track warranty status, SLAs, and maintenance coverage for all server assets.
• Contract renewals, co-terming, and support strategy decisions (OEM vs. TPM).
• Identify cost optimization opportunities (e.g., right-sizing support tiers, eliminating overlapping coverage).
• Mitigate risks tied to unsupported or aging hardware.
• Ensure critical production servers have appropriate support coverage aligned to business SLAs.
• Partner with operations teams to reduce incident impact via contract-aware escalation paths.
• Forecast server refresh cycles, maintenance renewals, and capital vs. operational spend.
• Provide visibility into total cost of ownership (TCO) for server infrastructure.
• Support budgeting and vendor negotiations with data-driven insights.
• Work with infrastructure, data center, engineering, and procurement teams to align asset strategy.
• Support incident, problem, and change management processes.
• Enable audits (financial, security, compliance) through accurate asset and contract data.
• Maintain and improve server asset management processes, standards, and governance.
• Drive automation and reconciliation between discovery tools, CMDB, and contract systems.
• Enforce asset tagging, inventory accuracy, and periodic reconciliation.

Skills

Enterprise server environments

Server lifecycle planning

Vendor management

Negotiation skills

Data center operations

Tools

ServiceNow HAM/CMDB

Job description

Overview

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Hardware Asset Management Advisor

Location: Bangalore/ chennai/ Pune/Noida/Gurgaon

Work Type: Hybrid

Job Type: Full Time

Job Description

• Hardware Asset Management
• Replacing: Lead Sys Programming Analyst

Server Lifecycle Management

• Manage end-to-end lifecycle of server hardware: purchase planning → deployment → maintenance → refresh → decommission
• Track end-of-life (EOL) and end-of-support (EOS) milestones and drive proactive refresh planning
• Maintain accurate server records in CMDB / asset management systems (e.g., ServiceNow)
• Coordinate deinstallation, data sanitization, and disposal in compliance with policies

Vendor Support & Contract Oversight

• Manage OEM and third-party support contracts
• Track warranty status, SLAs, and maintenance coverage for all server assets
• Contract renewals, co-terming, and support strategy decisions (OEM vs. TPM)
• Identify cost optimization opportunities (e.g., right-sizing support tiers, eliminating overlapping coverage)
• Mitigate risks tied to unsupported or aging hardware

Risk & Availability Management

• Ensure critical production servers have appropriate support coverage aligned to business SLAs
• Partner with operations teams to reduce incident impact via contract-aware escalation paths

Financial Planning & Optimization

• Forecast server refresh cycles, maintenance renewals, and capital vs. operational spend
• Provide visibility into total cost of ownership (TCO) for server infrastructure
• Support budgeting and vendor negotiations with data-driven insights

Operational Integration

• Work with infrastructure, data center, engineering, and procurement teams to align asset strategy
• Support incident, problem, and change management processes
• Enable audits (financial, security, compliance) through accurate asset and contract data

Process & Tooling

• Maintain and improve server asset management processes, standards, and governance
• Drive automation and reconciliation between discovery tools, CMDB, and contract systems
• Enforce asset tagging, inventory accuracy, and periodic reconciliation

Key Outcomes

• Accurate, audit-ready server inventory and lifecycle status
• Zero (or minimal) unsupported servers in production
• Optimized support contract spend and coverage alignment
• Reduced risk from aging infrastructure
• Predictable and well-managed server refresh cycles

Typical Skills / Experience

• Strong understanding of enterprise server environments
• Experience with hardware support models and lifecycle planning
• Familiarity with ServiceNow HAM / CMDB
• Vendor management and negotiation skills
• Knowledge of data center operations and infrastructure dependencies

TekWissen® Group is an equal opportunity employer supporting workforce diversity