Guest Services officer - Front Office

JdV by Hyatt; Goa; On-site; INR 260,000 - 380,000; Full time

Job summary

JdV by Hyatt in Goa is seeking a Guest Service Officer for the Guest Service Centre. You will ensure an excellent and consistent level of service to customers and support the smooth operation of the Centre within the Rooms Division, facilitating clear communications for guests and staff both inside the hotel and with external contacts.

Ideally you hold a relevant degree or diploma in Hospitality or Tourism, with at least 1 year of hotel operations experience.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 1 year work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.
• Knowledge of operating switchboard consoles, paging system, and other associated computer equipment would be an added advantage.

Skills

Customer service

Communication skills

Interpersonal skills

Energetic

Education

Degree in Hospitality or Tourism management

Tools

Switchboard knowledge

Paging system

Computer equipment

Job description

Summary

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Guest Service Centre is responsible to contribute to the smooth and efficient running of the Guest Service Centre within the Rooms Division and for facilitating efficient communications for both guests and staff both within the hotel and for external communications.

Organization- Ronil

Summary

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Guest Service Centre is responsible to contribute to the smooth and efficient running of the Guest Service Centre within the Rooms Division and for facilitating efficient communications for both guests and staff both within the hotel and for external communications.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations / Energetic and passionate individuals who are interested in making a career in hospitality are also welcome to apply. Good customer service, communications and interpersonal skills are a must. Knowledge of operating switchboard consoles, paging system, and other associated computer equipment would be an added advantage.