Guest Service Officer - Front Office

Hyatt Centric; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Hyatt Centric Whitefield Bangalore is seeking a Front Office associate to deliver courteous, professional, and flexible service in line with hotel policies. You may rotate across Rooms and other departments as required to maximize guest satisfaction.

The ideal candidate will have a hospitality-related degree or diploma and at least 2 years of hotel operations experience, with strong customer service and interpersonal skills.

Qualifications

• Welcomes guests and ensures an exceptional stay through personalized service.
• Requires a relevant Hospitality or Tourism degree/diploma.
• Minimum 2 years of work experience in hotel operations.
• Good customer service, communication and interpersonal skills are essential.

Responsibilities

• Greet guests and provide courteous, professional service across hotel departments.
• Coordinate with supervisors and other departments to resolve guest issues and ensure smooth handovers.
• Maintain grooming standards and support supervisors, adhering to hotel policies.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality management degree or diploma

Job description

Organization- Hyatt Centric Whitefield Bangalore

Summary

To provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager - Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.