Front Office Executive

Holiday Inn Gurgaon NH8; Gurugram District; On-site; INR 350,000 - 480,000; Full time

Job summary

Holiday Inn Gurgaon NH8 is seeking an on-site Front Office Shift Supervisor to oversee operations, guest information, and local events during the assigned shift. You will help with cash handling, complaints, and maintain a positive hotel image through superior customer service.

The role requires a Bachelor degree or diploma in hospitality, fluency in English and the local language, and at least one year of supervisory experience. Knowledge of the hotel’s programs and events will be advantageous.

Qualifications

• Bachelor degree /diploma in hospitality/hotel management mandatory.
• Must speak fluent English and local language with additional languages preferred.
• At least one year supervisory experience (GSA/FO) will be beneficial.

Responsibilities

• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Supervise front office operations during assigned shift including maintenance of guest information and local event details.
• Supervise cash handling, banking procedures and cashiering activities during shift; address irregular payments and ensure adherence to credit policies and cash security procedures.
• Build and maintain positive relationships with internal guests and customers to anticipate needs and exceed expectations.
• Maintain knowledge of hotel information, programs and events to assist guests and provide accurate information.

Skills

Fluent English

Local language

Supervisory experience

Education

Bachelor degree /diploma in hospitality/hotel management

Job description

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Supervise front office operations during assigned shift including:
• Maintenance of guest information
• Maintenance of information about local events
• Supervise the use of public address system
• Assisting with serious complaints
• Cash handling and banking procedure
• Dealing with irregular payments
• Instructing staff in credit policies and facilities
• Instructing staff in cash security procedures
• Carry out debtor control
• Prepare reports
• Supervise the cashiering system
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
  

Duties and responsibilities

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Supervise front office operations during assigned shift including:
• Maintenance of guest information
• Maintenance of information about local events
• Compile occupancy statistics
• Supervise the use of public address system
• Supervise group bookings
• Assisting with serious complaints
• Supervise cashiering activities during shift including:
• Cash handling and banking procedure
• Dealing with irregular payments
• Instructing staff in credit policies and facilities
• Instructing staff in cash security procedures
• Carry out debtor control
• Prepare reports
• Supervise the cashiering system
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
  

Accountability

Report to a Duty Manager. Typically supervises Concierge desk, Bell desk and GSA - FO. Accountability is directed by shift operations at the reception.

Qualifications And Requirements

Bachelor degree /diploma in hospitality/hotel management is mandatory. Must speak fluent English and local language with additional other languages preferred. At least one year supervisory experience/GSA experience will be beneficial.