Workspace Experience Enabler

Jones Lang LaSalle Incorporated; Telangana; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Telangana, India seeks a Workspace Experience Enabler to craft a Delightful occupant experience on assigned floors, acting as the embedded partner for GRE site activities. You will be the go-to contact for daily workspace needs, engage with occupants and business units, and coordinate with service partners to ensure timely delivery of hospitality and facilities services.

The role requires hospitality background, strong communication, and the ability to manage

Qualifications

• 2+ years in hospitality, hotels, aviation, or coworking spaces.
• Bachelor’s degree in Hotel Management or related field.
• Flexible to work across shifts including nights.

Responsibilities

• Provide occupant-centric service with proactive floor engagement.
• Be the single point of contact for space needs on assigned floors.
• Coordinate with service partners to close issues within SLA.

Skills

Client Relationship Management

Team Leadership

Program Management

Operations Management

Problem Solving

Education

Hotel Management

Business Degree

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Workspace Experience EnablerWork DynamicsWhat this job involves:This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present.The role acts as an embedded point of contact for the Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviors.A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.Transforming to the Workspace Team of the futureClient/Stakeholder ManagementLeadership / Staff ManagementOperations ManagementSound like you. To apply you need to be:Critical Competencies for Success (with corresponding ‘I am JLL behavior’s)Client Focus & Relationship Management – ‘I Value my customers’People Management and Team Leadership – ‘I am a Team Player’Program Management & Organizational Skills – ‘I am Proactive’Problem Solving & Strategic Thinking – ‘I am Innovative’Other Personal CharacteristicsCreates Occupant DelightHas a natural hospitality-orientated communications acumenEmbedded “Go To” trusted Workspace partner fostering all-level relationshipsUnderstands business traits/ cadence/ needsDeep Workspace & Surrounding area knowledgeShares observations regarding any misalignment to nudge behaviors to workspace assistant managerSingle Point of Contact for issues resolution & Workspace change within allocated floorsProblem solves & Resets space on the flyActs as basic “counsel” regarding space needs/options as per Workspace StandardsBe part of a highly proactive, responsive, dynamic, and agile teamEstablish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requestsEscalate facilities issues to assistant manager when necessaryParticipate in ad-hoc projects when requiredDeliver an exceptional quality of service to the Client, as reflected by Client feedbackActively recover feedback from the end userActively encourage an environment that supports teamwork, co-operation, performance excellence and personal successConduct floor rounds covering all employee touch points and ensure all proactive observations are raisedBe present of allocated floors including lobby to interact with employees and promote firm’s agendaConnect with employees on a day to basis and develop an connect to drive feedbackEncourage the employees to share their feedback on the firm provided toolPlan and execute employee engagement eventsResponsible and accountable for all service requestEnsure service deliverables are met with SLA and KPIRecord utilization of social spaces present on allocated floorsCoordinate with different service partners to ensure all concerns are closed on timeMust be customer focused and be proactive in establishing customer relationshipsSolves all concerns and reset spaces on the goWhen necessary, raise risks to assistant managerEstablish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requestsContinuous Improvement implementationActs as basic “counsel” regarding space needs/options as per Workspace StandardsEnsure the delivery of all operational requirements as per the client scope of works across siteOversee office premises and delivery of hospitality services for usersProvide administrative support of issuing work order to vendors as and when requiredEscalate facilities issues to management team when necessaryParticipate in ad-hoc projects when requiredProactively follow up any survey platform on sites to ensure all requests/complaints are being addressed in a timely mannerSounds like you ? to apply you need to have:Experience of 2 + years in hospitality – hotels, aviation industry / coworking spacesAn added benefit would be a bachelor’s degree/ Degree in Hotel Management, business or other related field.The selected candidate will be required to work across all shifts, including morning, afternoon, and night shifts, as per business needs. Flexibility to work in any shift is essential.Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsStrong analytical, organization and administration skillsExcellent communication verbal and writtenMust be customer focused and be proactive in establishing customer relationshipsProven ability to function effectively as part of a teamDemonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service-oriented attitudeAbility to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levelsProven ability to manage multiple and complex operational matters on a daily basislead team effectively, train them well and promote open, constructive and collaborative relationships at all levelsCapacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutionsNatural communicator who enjoys engaging at all levelsCreative mindsetSelf-motivated and confidentExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/culturesWhat you can expect from usYou’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Keep your ambitions in sight and imagine where JLL can take you...Apply today!If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.