Duty Engineer

Jones Lang LaSalle Incorporated; Pune District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Duty Manager to oversee daily operations, lead a team, and ensure superior customer service. You will monitor workflows, optimize resources, and implement process improvements while maintaining safety and policy compliance.

The role emphasizes data-driven decision making, strong communication, and collaboration with multiple departments to deliver exceptional property services.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in operations management or a related role.
• Strong leadership, problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to handle multiple priorities in a dynamic environment.
• Proficient in data analysis and reporting using computer systems.

Responsibilities

• Oversee and coordinate day-to-day operations within the assigned department or facility.
• Recruit, train and supervise a team; set performance expectations and provide feedback.
• Act as a primary contact for customer inquiries and escalate issues as needed.
• Identify operational challenges and develop effective solutions using data.
• Collaborate with other managers and communicate updates to senior management.

Skills

Operations management

Team leadership

Customer service

Data analysis

Problem solving

Communication

Education

Bachelor's degree

Tools

Excel

Data analytics software

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.As a Duty Manager, your main responsibilities will include:Operations Management:Oversee and coordinate day-to-day operations within the assigned department or facility.Monitor workflows, ensure efficient utilization of resources, and implement process improvements as needed.Ensure compliance with established policies, procedures, and safety standards.Address operational challenges in a timely and effective manner.Team Management:Recruit, train, and supervise a team of employees.Set performance expectations, provide ongoing feedback, and conduct regular performance evaluations.Foster a positive work environment, fostering teamwork, and motivating staff to deliver exceptional service.Develop staff schedules, ensuring adequate coverage and efficient use of labor resources.Customer Service:Act as a primary contact point for customer inquiries, complaints, and escalations.Demonstrate a customer-centric approach while resolving issues promptly and effectively.Maintain strong customer relationships and strive to exceed customer expectations.Implement strategies and initiatives to enhance customer satisfaction and loyalty.Problem Solving and Decision Making:Identify operational challenges and develop effective solutions.Analyze data and trends to inform decision-making.Make timely and informed decisions to resolve issues, using sound judgment and considering the impact on stakeholders.Collaboration and Communication:Collaborate with other managers and departments to align goals and objectives.Communicate effectively with internal and external stakeholders to ensure smooth operations.Provide regular updates and reports to senior management on operational performance.Qualifications:Bachelor's degree in a relevant field (preferred) or equivalent work experience.Proven experience in operations management or a related role.Strong leadership and team management skills.Exceptional problem-solving and decision-making abilities.Excellent communication and interpersonal skills.Ability to handle multiple priorities and adapt to a dynamic work environment.Proficient in using computer systems and software for data analysis and reporting.Note: The specific duties and responsibilities of a Duty Manager may vary depending on the industry and organization. This job description provides a general overview of the role.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.