Guest Service Manager

The Camellia House; Almora District; On-site; INR 600,000 - 900,000; Full time

Job summary

The Camellia House in Almora district, Uttarakhand is seeking a Guest Service Manager to oversee front office operations, guest check-in/out, and service quality. You will supervise staff and coordinate with housekeeping, restaurant, and maintenance to deliver a seamless guest experience.

Ideal candidates have 3-5 years in resort/hotel roles, with supervisory experience, and proficiency in English and Hindi.

Qualifications

• Bachelor's degree or Diploma in Hospitality, Hotel Management, Business Administration, or related field.
• 3–5 years of Resort or hotel experience preferred, including 1–2 years in a supervisory role.

Responsibilities

• Supervise reception and reservations.
• Welcome guests and handle check-in/check-out efficiently.
• Resolve guest inquiries, requests, and complaints.
• Manage room reservations and occupancy.
• Coordinate with housekeeping and restaurant teams.
• Oversee billing, payments, and cash reconciliation.
• Prepare operational reports.
• Recruit, train, and supervise front office staff.
• Maintain service quality and company standards.
• Promote resort services and ensure guest satisfaction.
• Coordinate with Backend Reservation Team and Travel Partners.

Skills

Fluent English

Fluent Hindi

Leadership

Communication

Customer service

PMS knowledge

MS Office

Organizational skills

Multitasking

Problem-solving

Shift flexibility

Education

Bachelor's degree or Diploma in Hospitality, Hotel Management, Business Administration, or related field

Tools

PMS software

Reservation systems

Job description

Guest Service Manager

Responsible for managing operations, ensuring smooth guest check-in/check-out, delivering excellent customer service, supervising staff, and coordinating with housekeeping, restaurant, and maintenance teams to provide a seamless guest experience.

Key Responsibilities

• Supervise reception and reservations.
• Welcome guests and handle check-in/check-out efficiently.
• Resolve guest inquiries, requests, and complaints.
• Manage room reservations and occupancy.
• Coordinate with housekeeping and restaurant teams.
• Oversee billing, payments, and cash reconciliation.
• Prepare operational reports.
• Recruit, train, and supervise front office staff.
• Maintain service quality and company standards.
• Promote resort services and ensure guest satisfaction.
• Coordinate with Backend Reservation Team and Travel Partners.

Qualifications

• Bachelor's degree or Diploma in Hospitality, Hotel Management, Business Administration, or related field.
• 3-5 years of Resort or hotel experience preferred, including 1-2 years in a supervisory role.

Required Skills

• Fluent English and Hindi language must.
• Leadership and team management.
• Excellent communication and customer service.
• Knowledge of PMS and reservation systems.
• Organizational, multitasking, and problem-solving skills.
• Basic financial and MS Office proficiency.
• Flexibility to work shifts, weekends, and holidays.

KPIs

• Guest satisfaction.
• Efficient check-in/check-out.
• Reservation accuracy and occupancy.
• Complaint resolution.
• Staff productivity.
• Revenue from guest services.
• Compliance with service standards.

Reporting To:

General Manager / Resort Manager