Guest Service Executive

BVG India Limited; Mumbai; On-site; INR 200,000 - 320,000; Full time

Benefits offered by this job

PF and ESIC as applicable

Paid leave and weekly off as per pol

Statutory bonus and gratuity where app

Job summary

BVG India Limited is seeking a Guest Relations Executive for the Godrej Property Sales Office in Bandra, Mumbai. You will manage visitor interactions and help create an excellent on-site experience for prospective buyers.

Ideal candidates have 1–3 years in guest relations or front desk roles, with strong communication and grooming. This full-time role involves coordinating with sales, reception duties and supporting smooth customer visits.

Qualifications

• Graduate preferred; relevant experience may be considered.
• 1-3 years in guest relations, front office, hospitality or customer service.
• Excellent communication and interpersonal skills.
• Professional grooming and a customer-friendly attitude.
• Basic computer knowledge and MS Office familiarity.
• Ability to manage visitors and multiple tasks efficiently.

Responsibilities

• Welcome and greet customers, walk-in visitors and prospective property buyers.
• Manage visitor registration and direct guests to sales representatives.
• Coordinate with sales team to ensure smooth visits and meetings.
• Handle calls, inquiries and information requests professionally.
• Maintain visitor records, appointments and front-office documentation.
• Keep the reception and waiting area presentable and organized.
• Assist with hospitality and refreshments as required.
• Coordinate with housekeeping, security and administration teams.
• Maintain professional communication, confidentiality and service standards.

Skills

Communication skills

Interpersonal skills

Customer focus

MS Office

Grooming

Multitasking

Visitor management

Education

Graduate degree

Tools

MS Office

Job description

Subject: Job Opportunity BVG Payroll | Godrej, Bandra - Property Sales Office

Dear Candidate,

Greetings from BVG India Limited!

We are pleased to inform you about a job opportunity at the Godrej Property Sales Office, Bandra, on the payroll of BVG.

We are looking for a professional, well-groomed and customer-oriented Guest Relations Executive to manage visitor interactions and provide an excellent experience at the Godrej Property Sales Office in Bandra.

Key Responsibilities

• Welcome and greet customers, walk-in visitors and prospective property buyers.
• Manage visitor registration and direct guests to the appropriate sales representatives.
• Coordinate with the sales team to ensure smooth customer visits and meetings.
• Handle incoming calls, visitor inquiries and basic information requests professionally.
• Maintain visitor records, appointment schedules and front-office documentation.
• Ensure the reception and waiting area remain presentable and organised.
• Assist with customer hospitality and refreshments, as required.
• Coordinate with housekeeping, security and administration teams.
• Maintain professional communication, confidentiality and service standards.

Eligibility Criteria

• Qualification: Graduate preferred; relevant experience may be considered.
• Experience: 1-3 years in guest relations, front office, hospitality, retail or customer service.
• Excellent communication and interpersonal skills.
• Professional grooming and a customer-friendly attitude.
• Basic computer knowledge and familiarity with MS Office.
• Ability to manage visitors and multiple tasks efficiently.

Employment Details

• Employer: BVG India Limited (BVG payroll)
• Work Location: Godrej Property Sales Office, Bandra, Mumbai
• Department: Front Office / Guest Relations
• Employment Type: Full-time

Perks and benefits to mention

Include only the benefits BVG has actually approved for this position.

• Salary as per experience and company policy.
• PF and ESIC, as applicable under statutory eligibility.
• Paid leave and weekly off as per company policy.
• Statutory bonus and gratuity, where applicable.
• Professional work environment and customer-service experience.
• Other benefits, if specifically approved by the company.

Best regards,

HR & Recruitment Team

BVG India Limited