Guest Service Associate Front Office

Accor; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Employee benefit card offering reduced

Learning programs

Grow within your property and across**

ESG initiatives participation

Job summary

Accor is seeking a receptionist for Novotel Kolkata Hotel & Residences to manage daily operations at the front desk, greet guests, and handle bookings and inquiries. You will uphold high service standards and support the reception team to ensure smooth operations.

The role emphasizes guest satisfaction, professional conduct, and teamwork within a fast-paced hospitality environment at our Kolkata property. Candidates who are customer-oriented and communicative will excel.

Qualifications

• Greeting guests and handling queries and complaints.
• Maintain high standards of customer service at the reception.

Responsibilities

• Responsible for daily administration, meeting and greeting guests, handling queries and bookings.
• Maintain high standards of customer services at the Reception desk to exceed guests' expectations.
• Motivate and develop Reception team to ensure smooth functioning and teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Skills

Customer service

Job description

Company Description

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.