Guest Service Associate

Accor; Kamrup Metropolitan; On-site; INR 350,000 - 500,000; Full time

Job summary

Accor seeks an experienced Front Office professional for the 5-star hotel environment, responsible for daily front desk operations, guest greeting, and handling inquiries with exceptional service.

The role requires a university degree in Hotel Management or related programs, at least 1 year in a luxury hotel, and proficiency with Opera PMS. The candidate should demonstrate leadership, initiative, and strong communication skills to drive guest satisfaction.

Qualifications

• University graduate / Hotel Management/ Hotel School Diploma.
• min 1 year experience in 5 Star Hotel Chain in Front desk operations.
• Excellent communication skill, ability to interact and take initiative. Able to lead and motivate the team.
• Your experience and skills include: Service focused personality is essential and previous leadership experience required.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Responsibilities

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Skills

Communication

Leadership

Customer service

Team motivation

Education

Hotel management degree

Tools

Opera PMS

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Prime Function:

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Ibis Chennai OMR should be brought to the attention of the Management.
• I am responsible for INTERREACT

Key Responsibilities

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day‑day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

• University graduate / Hotel Management/ Hotel School Diploma.
• min 1 year experience in 5 Star Hotel Chain in Front desk operations.
• Excellent communication skill, ability to interact and take initiative. Able to lead and motivate the team.
• Your experience and skills include: Service focused personality is essential and previous leadership experience required.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.