Guest service associate front office

Accor Hotels; Khordha; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning & development programs

Growth opportunities

CSR & ESG initiatives

Job summary

Novotel Kolkata Hotel & Residences is seeking a receptionist to manage daily front-desk operations, greet guests, and handle bookings. You will respond to inquiries and resolve issues while maintaining exceptional service standards.

The role emphasizes teamwork, guest satisfaction, and professional conduct at the front desk to ensure smooth hotel operations and memorable guest experiences.

Qualifications

• Minimum one year experience.

Responsibilities

• Handle guest check-in and check-out and room bookings.
• Respond to guest queries and resolve complaints.
• Maintain high standards at the Reception desk to exceed guest expectations.
• Lead and motivate the Reception team to ensure smooth department operations.

Job description

Company Description

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Qualifications

Minimum one year experience.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.