Guest Service Associate Front Office

Accorhotel; Khordha; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Discounts on Accor hotels

Learning programs

Global career growth

Job summary

Accor is seeking a Receptionist at our Kolkata property to welcome guests, handle inquiries, and manage room bookings with a focus on service excellence.

The role requires a minimum of one year in hospitality, with strong communication and teamwork. You will uphold high standards at the front desk and support the reception team, while leveraging Accor’s training programs and worldwide discount benefits.

Qualifications

• Minimum one year of experience in hospitality or reception.
• Good communication and customer service skills.

Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Skills

Guest handling

Booking systems

Customer service

Team leadership

Job description

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Minimum one year experience.

Employee benefit card offering discounted rates at Accor hotels worldwide.

Develop your talent through Accor’s learning programs.

Opportunity to grow within your property and across the world!

Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.