Guest Service Associate Housekeeping

SmartRecruiters, Inc.; Kolkata District; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Discounted Accor employee rates

Learning programs for talent growth

Global growth opportunities

CSR/ESG initiatives

Job summary

Novotel Kolkata Hotel & Residences is seeking a dedicated housekeeping professional to maintain clean, safe, and inviting guest rooms and public areas. You will ensure impeccable housekeeping standards, manage keys and reporting, and support smooth hotel operations while delivering excellent guest service.

The role emphasizes attention to cleanliness, timely room turnover, and proactive communication with supervisors and guests to uphold the hotel’s high standards and guest satisfaction.

Responsibilities

• Provide clean, hygienic, comfortable and hazard-free areas in the hotel to achieve guest satisfaction and profitability.
• Maintain hygiene standards in guest rooms and public areas per hotel standards.
• Be alert, courteous and helpful to guests and co-workers at all times.
• Clean rooms, public areas, Executive Office, and other duties as assigned.
• Manage master keys safely and report issues to Housekeeping Supervisor.
• Report to work on time and follow posted schedule.
• Change linens daily and remake beds.
• Follow lost and found procedures.
• Ensure floors, corridors, fire exits, and pantry areas meet standards.
• Equip rooms with linen and amenities per standards; protect guest property.
• Record and report discrepancies or damages promptly.
• Handle housekeeping desk communications efficiently and transmit messages as needed.
• Respond promptly to guest messages and queries and maintain clear records.
• Maintain all registers and records as required.

Job description

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests ofNovotel Kolkata Hotel & Residencesshould be brought to the attention of the Management.
• Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
• Ensure to report to work on time and according to posted schedule.
• Ensure to daily change soiled linens on beds and remake beds.
• Strictly follow the lost and found procedures.
• Ensure floor pantries and corridors & fire exits are as per the standards.
• Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
• No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
• Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
• Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
• Report malfunctioning of equipments to the supervisor and ensure they are attended to.
• Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.
• Ensure all messages are handled with utmost importance and action taken
• Ensure all guest messages and queries are handled promptly
• Ensure all issue and receipt of keys are accounted for and acknowledged
• Ensure all registers and records are updated.
• To abide by the mission statement of the hotel and of the department.
• Ensure to take the responsibility for master keys of the assigned rooms.
• Report any loss or damage to the supervisor.
• Ensure to perform the following duties in the Public Area:
• To dust furniture, fixtures and fittings
• Vacuum the carpet.
• Scrub, wash and clean the floor
• Clean and arrange the equipment furniture as prescribed
• Dust and clean light fittings

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.