Front Office Executive

Mercure Hotels; Kakori; On-site; INR 220,000 - 300,000; Full time

Job summary

Accor in India is seeking a Guest Relations/Receptionist for our hotel in Kakori, Uttar Pradesh. You will greet guests, handle check-in/check-out, answer queries, and coordinate with departments to ensure smooth operations.

Diploma or degree in hotel management is required; 2-3 years of hotel front desk experience is preferred. The role emphasizes service excellence and teamwork within a dynamic hospitality environment.

Qualifications

• Experience in front desk operations and guest greeting.
• Ability to resolve guest queries with professionalism.
• Strong communication and teamwork across departments.

Responsibilities

• Responsible for daily administration, meeting and greeting guests, handling queries and bookings.
• Maintain high standards of customer service at the reception desk.
• Motivate and develop the Reception team to ensure smooth functioning.
• Escalate issues affecting hotel interests to Management promptly.
• Provide support to the team to deliver efficient services.
• Respond to inquiries and resolve problems to ensure guest satisfaction.
• Record front office logs and shift reports, manage check-in/check-out.
• Liaise with housekeeping for room status and coordinate with other departments.

Skills

Guest handling

Customer service

Communication

Education

Diploma / Degree in Hotel Management

Job description

Job Description:

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

Diploma / Degree in Hotel Management or any other equivalent qualifications.

Additional Information

• Total 2-3 Years of experience in Hotel.