Guest Service Associate - Front Office

NOVOTEL; Chennai District; On-site; INR 223,000 - 357,000; Full time

Job summary

Accor in Chennai is seeking a Front Office receptionist to manage daily administration, meet and greet guests, address queries and complaints, and handle room bookings. You will maintain high service standards at the Reception desk and motivate the team to ensure smooth department operations.

The role requires good English reading/writing skills, with advantage for additional languages. No prior experience is required for the right candidate.

Qualifications

• Secondary / High school education.
• Certification in Front Office is an advantage.
• Good reading, writing and oral proficiency in English.
• Knowledge of other languages and local languages is an advantage.
• No experience is required.

Responsibilities

• Greet guests, handle queries and bookings at the reception.
• Maintain high standards of customer service at the Reception desk.
• Motivate and develop the Reception team to ensure smooth operation.
• Coordinate with departments to resolve day-to-day issues.
• Ensure swift check-in and check-out for all guests.

Skills

Customer service

Communication skills

English proficiency

Education

Secondary / High school education

Front Office certification (advantage)

Job description

\"Why work for Accor?\"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Ibis Chennai OMR should be brought to the attention of the Management.
• I am responsible for INTERREACT

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

• Secondary / High school education
• Additional certification(s) in Front Office will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required