Guest Service Associate Front Office

AccorHotel; Kolkata District; On-site; INR 260,000 - 360,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Career growth

Community/ESG impact

Job summary

Novotel Kolkata Hotel & Residences is seeking a friendly Front Office Receptionist to welcome guests, handle inquiries, and assist with room bookings.

You will uphold service standards, lead the Reception team, and escalate issues to Management when needed. Joining Accor's global hospitality brand, you'll contribute to guest satisfaction and the hotel’s success.

Responsibilities

• Handle daily admin tasks, greet guests, answer queries, handle complaints, and book rooms.
• Maintain high standards of customer service at the Reception desk.
• Motivate and develop the Reception team for smooth department operation.
• Escalate issues affecting Novotel Kolkata Hotel & Residences to Management.

Job description

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Additional Information

•Employee benefit card offering discounted rates at Accor hotels worldwide.

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply