Guest Service Associate - Front Office

Novotel Hotels; Tamil Nadu; On-site; INR 240,000 - 360,000; Full time

Job summary

Novotel Hotels is seeking a front office professional for our Chennai OMR property. You will greet guests, handle queries, and manage room bookings, ensuring a warm, efficient reception and exemplary service standards.

The role emphasizes teamwork, language skills, and the ability to coordinate with housekeeping and other departments to maintain smooth operations.

Qualifications

• Secondary / High school education required or equivalent.
• Additional Front Office certifications are an advantage.
• Good reading, writing and oral proficiency in English.
• Ability to speak other languages is an advantage.
• No prior experience required.

Responsibilities

• Responsible for daily administration, meeting and greeting guests, handling queries and booking rooms.
• Maintain high standards of customer service at the Reception desk and exceed guest expectations.
• Motivate and develop the Reception team to ensure smooth departmental functioning.
• Any matters affecting Novotel Ibis Chennai OMR should be escalated to Management.
• Ensure swift, smooth, professional and friendly check-in and check-out processes.
• Liaise with Housekeeping and other departments to resolve day-to-day issues.

Education

Secondary / High school education

Additional certification(s) in Front Office

Job description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Company Description

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Prime Function:

• Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors


• Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.


• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.


• Any matter which may affect the interests of Novotel Ibis Chennai OMR should be brought to the attention of the Management.


• I am responsible for INTERREACT

Key Responsibilities

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.


• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.


• To maintain Front Office log book and shift reports.


• Respond to inquiries and resolve problems in an effective manner.


• Ensure all guests receive a swift, smooth, professional and friendly check in and check out


• Ensure quality in all aspects of the job.


• Maintain record of all banquet and any other functions in the hotel.


• Liaise with other departments for the resolution of day-to-day administrative and operational issues.


• Carry out other duties which naturally fall within the reasonable expectations of the post.


• Adhere to the Procedures & Standards Manual.


• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.


• Liaise with Housekeeping for the Room Status.


• Handle additional responsibilities as and when delegated by the Management.

Qualifications

• Secondary / High school education


• Additional certification(s) in Front Office will be an advantage


• Good reading, writing and oral proficiency in English language


• Ability to speak other languages and basic understanding of local languages will be an advantage


• No experience is required