Guest Service Associate F&B

Effotel Hotel by Sayaji; Sangli District; On-site; INR 180,000 - 240,000; Full time

Job summary

Effotel Hotel by Sayaji in Sangli seeks a Guest Service Associate F&B to welcome guests, take orders, and assist in delivering an exceptional dining experience. The role involves coordinating with kitchen and bar teams, handling reservations, and ensuring smooth service with accurate billing.

The ideal candidate will have strong guest-facing and communication skills, prior F&B or hotel operations experience, and a flexible work schedule to support peak service times.

Qualifications

• Strong guest-facing skills to ensure welcoming experience.
• Proven customer service skills for inquiries, feedback and issues.
• Experience with reservations or table bookings and coordinating with F&B and front office.
• Effective verbal and written communication with guests and team members.
• Prior experience in food & beverage service or hotel operations preferred.
• Knowledge of basic billing and POS systems; comfortable handling cash/card transactions.

Responsibilities

• Greet guests at F&B outlets, seat them, present menus, and provide item information.
• Take and process orders; coordinate with kitchen and bar teams.
• Serve food and drinks; ensure tables are set, cleaned, and reset for service.
• Handle guest queries and complaints professionally; manage reservations or bookings.
• Support billing, payment procedures, and assist during events or banquets.

Skills

Guest Services

Customer Service

Communication skills

Reservations or table bookings

Cash handling

Education

Hospitality diploma/degree

Tools

POS systems

Job description

Company Description

Effotel Hotel by Sayaji is a young and vibrant hospitality brand offering efficient, comfortable, and luxurious stays for corporate, wedding, and leisure travelers. Drawing on Sayaji’s strong legacy, Effotel focuses on delivering high‑quality, personable service with contemporary efficiency. The flagship property in Indore features 181 rooms, four food and beverage outlets, a health club, and two conference venues, reflecting a strong emphasis on guest experience and event hosting. Effotel actively engages with guests and followers through social media channels, showcasing its hospitality culture and offerings. Team members join a growing brand that values professionalism, warmth, and a guest‑centric approach.

Role Description

The Guest Service Associate F&B is a full‑time, on‑site role based at Effotel Hotel by Sayaji in Sangli. In this position, the associate welcomes guests to F&B outlets, seats them, presents menus, and provides accurate information about food and beverage items. Daily responsibilities include taking and processing orders, coordinating with kitchen and bar teams, serving food and drinks, and ensuring tables are properly set, cleaned, and reset for service. The role involves handling guest queries and complaints professionally, managing reservations or table bookings, and supporting billing and payment procedures. The Guest Service Associate F&B also follows hygiene and safety standards, supports special events or banquets, and contributes to a positive, efficient team environment focused on excellent guest satisfaction.

Qualifications

• Strong guest‑facing skills, including Guest Services and Guest Service capabilities to ensure a welcoming and professional experience.
• Proven Customer Service skills to handle inquiries, feedback, and issues with patience and courtesy.
• Experience with Reservations or table bookings, including maintaining accurate records and coordinating with F&B and front office teams.
• Effective Communication skills, both verbal and written, to interact clearly with guests and team members.
• Prior experience in food and beverage service, restaurant, or hotel operations is preferred.
• Knowledge of basic billing and POS systems, and comfort handling cash or card transactions.
• Ability to stand for extended periods, work flexible hours, and perform duties during peak service times.
• Formal hospitality education or training (diploma or degree) is an advantage but not mandatory.