Guest Service Associate

Royal Orchid & Regenta Hotels; Surat; On-site; INR 250,000 - 380,000; Full time

Job summary

Royal Orchid & Regenta Hotels in Surat seeks a dedicated Front Office Associate to manage the front desk, handle guest check-ins and check-outs, and respond to inquiries with courtesy. You will process payments, maintain accurate records, and coordinate with other departments to ensure seamless guest experiences.

Strong communication and a client‑focused mindset are essential for delivering the high standard of hospitality the group is known for.

Qualifications

• Experience in front office operations.
• Strong communication and guest service skills.
• Proficient in payment processing and transaction records.

Responsibilities

• Manage front office operations, including check-in and check-out processes.
• Handle phone calls and respond to guest inquiries professionally.
• Process payments and resolve payment-related issues efficiently.
• Solve guest requests and provide excellent customer service.
• Maintain accurate records of hotel transactions and guest interactions.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Front office operations

Customer service

Payment processing

Record keeping

Interdepartmental coordination

Job description

• Manage front office operations, including check-in and check-out processes.
• Handle phone calls and respond to guest inquiries professionally.
• Process payments and resolve payment-related issues efficiently.
• Solve guest requests and provide excellent customer service.
• Maintain accurate records of hotel transactions and guest interactions.
• Collaborate with other departments to ensure seamless guest experiences.