Front Office Associate

JobsKart; Alwar; On-site; INR 180,000 - 260,000; Full time

Job summary

JobsKart is seeking a Front Office Associate for night shifts in India to manage the desk, greet guests, handle check-ins/outs, and process payments with accuracy.

You will coordinate with housekeeping and other departments, maintain records, and ensure security and smooth operation during the night while delivering excellent customer service.

The role requires strong communication, independence, and a professional appearance, with flexibility for weekends and overnight shifts.

Qualifications

• High school diploma or bachelor's degree preferred.
• Experience in front office, reception, customer service or hospitality is advantageous.
• Good verbal and written communication skills.
• Basic computer knowledge and familiarity with MS Office and hotel/property management software is preferred.
• Strong customer service and problem-solving skills.
• Ability to work independently during night shifts.
• Professional appearance and positive attitude.

Responsibilities

• Welcome guests and visitors in a courteous and professional manner.
• Perform check-in and check-out procedures efficiently.
• Answer phone calls, emails, and guest inquiries.
• Handle reservations, room assignments, and billing transactions.
• Maintain accurate guest records and daily reports.
• Monitor the reception area and ensure security procedures are followed during the night.
• Coordinate with housekeeping, maintenance, and other departments to resolve guest requests.
• Handle guest complaints calmly and provide appropriate solutions.
• Process payments and reconcile cash, card, and other transactions at the end of the shift.
• Prepare handover reports for the morning shift.
• Ensure the lobby and reception area remain clean, organized, and presentable.

Skills

Hospitality

Multi-tasking

Guest Relations

POS Systems

Reservation & Channel Management

Front Office Operations

Customer Satisfaction

Travelling

Communication

Teamwork

Problem-Solving

Education

High school diploma

Bachelor's degree

Tools

MS Office

PMS software

Job description

Front Office Associate (Night Shift) – Job Description

Job Title

Front Office Associate (Night Shift)

Job Summary

The Front Office Associate is responsible for managing front desk operations during the night shift, ensuring excellent customer service, handling guest inquiries, and maintaining accurate records. The role requires professionalism, strong communication skills, and the ability to work independently.

Key Responsibilities

• Welcome guests and visitors in a courteous and professional manner.
• Perform check-in and check-out procedures efficiently.
• Answer phone calls, emails, and guest inquiries.
• Handle reservations, room assignments, and billing transactions.
• Maintain accurate guest records and daily reports.
• Monitor the reception area and ensure security procedures are followed during the night.
• Coordinate with housekeeping, maintenance, and other departments to resolve guest requests.
• Handle guest complaints calmly and provide appropriate solutions.
• Process payments and reconcile cash, card, and other transactions at the end of the shift.
• Prepare handover reports for the morning shift.
• Ensure the lobby and reception area remain clean, organized, and presentable.

Requirements

• High school diploma or bachelor's degree (preferred).
• Previous experience in front office, reception, customer service, or hospitality is an advantage.
• Good verbal and written communication skills.
• Basic computer knowledge and familiarity with MS Office and hotel/property management software is preferred.
• Strong customer service and problem-solving skills.
• Ability to work independently during night shifts.
• Professional appearance and positive attitude.

Preferred Skills

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to remain calm under pressure.
• Flexibility to work weekends, holidays, and overnight shifts.

Working Hours

• Night Shift (typically 10:00 PM – 7:00 AM or as assigned)

Skill Preference

• Hospitality
• Multi-tasking
• Guest Relations
• POS Systems
• Reservation & Channel Management
• Front Office Operations
• Customer Satisfaction
• Travelling
• Communication
• Teamwork
• Problem-Solving