Guest Service Associate

INOX; Mumbai Suburban; On-site; INR 201,000 - 312,000; Full time

Job summary

PVR INOX Ltd. in Mumbai invites applications for a GSA/Guest Service Associate in the Cinema Operations department. You will greet customers, assist with seating, handle concessions and box office duties, and ensure smooth showtimes with attentive service.

The role requires good cash handling, knowledge of show schedules, and the ability to work across shifts. You will contribute to a pleasant movie-going experience and uphold company standards across all touchpoints.

Responsibilities

• To personally greet the customers and other VIP Guests at each touch point with correct salutation
• Service on seat, suggestive & Up selling
• Efficient Cash handling at POS, and no variance in sales
• Customer query handling and delight each and every customer by giving best service.
• Well versed with Movie synopsis and genre.
• Taking effective orders and satisfying the customers.
• Box office handling, Concessions handling independently.
• Cash Management from Box and Candy Area.
• To effectively operate the software system Showbizz generating revenue.
• Ensure highest level of integrity towards organization & patron.
• Handling queries regarding film content, rating, show times.
• Responsible for maintenance of machines at Box Office and concessions
• Ensure that all the statutory forms and formats for revenue collection are maintained in the respective areas at all times.
• Follow correct cash handling procedures and revenue collection as per the policies and procedures.
• Candidate should be comfortable in all shifts (morning & evening).

Job description

PVR INOX Ltd.is the largest and the most premium film exhibition company in India. Since its inception in 1997, the brand has redefined the cinema industry and the way people watch movies in the country. The company acquired Cinemax in 2012 and had taken over DT Cinemas in the year 2016 serving 100 million + patrons annually. Currently PVR operates a cinema circuit of 800+ Screens (India and Sri Lanka)

Job Description

Job title: GSA/Guest Service Associate Function/Department: Cinema Operations

Job Purpose: The Job purpose is to perform all duties in accordance with the set policies and procedures covering aspects of Box-Office/Concessions/Ushering under the general guidance of Duty Manager/Duty Officer.

Key Responsibilities:

• To personally greet the customers and other VIP Guests at each touch point with correct salutation
• Service on seat, suggestive & Up selling,
• Efficient Cash handling at POS, and no variance in sales
• Customer query handling and delight each and every customer by giving best service.
• Well versed with Movie synopsis and genre.
• Taking effective orders and satisfying the customers.
• Box office handling, Concessions handling independently.
• Cash Management from Box and Candy Area.
• To effectively operate the software system Showbizz generating revenue.
• Ensure highest level of integrity towards organization & patron.
• Handling queries regarding film content, rating, show times.
• Responsible for maintenance of machines at Box Office and concessions
• Ensure that all the statutory forms and formats for revenue collection are maintained in the respective areas at all times.
• Follow correct cash handling procedures and revenue collection as per the policies and procedures.
• Candidate should be comfortable in all shifts (morning & evening.)