Assistant Cinema Manager

SVF Entertainment; West Bengal; On-site; INR 390,600 - 558,000; Full time

Job summary

A leading Media and Entertainment company is seeking a Duty Manager in West Bengal to manage cinema operations, drive team performance, and maintain high customer service standards. Applicants should have at least 2 years of managerial experience in hospitality or retail, a degree in Hotel Management preferred, and strong communication skills. This full-time position requires shift work and the ability to handle guest escalations. Join us in ensuring a positive and safe cinema environment.

Qualifications

• Minimum 2 years of experience in a managerial or supervisory role in hospitality, QSR, or retail.
• Ability to lead a team in a fast-paced, customer-driven environment.
• Flexible to work in shifts, weekends, and holidays.

Responsibilities

• Oversee daily cinema operations, including box office, concession, and floor.
• Ensure high standards of cleanliness, hygiene, and safety protocols.
• Handle guest escalations promptly and professionally.

Skills

Strong communication skills

Team leadership

Customer service orientation

Familiarity with POS systems

Education

Degree/Diploma in Hotel Management or equivalent

Job description

Location: Kolkata, Malda, Burdwan & Habra

About SVF

SVF Entertainment is a leading Media and Entertainment company in East India, with 8 National Awards to its credit, and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music, and New Media.

Job Purpose:

As a Duty Manager, he will be responsible for managing day‑to‑day cinema operations, driving team performance, and upholding the highest standards of customer service. You’ll play a critical role in ensuring smooth execution across all departments during your shift while maintaining a safe, clean, and guest‑friendly environment.

Key Responsibilities

• Oversee daily cinema operations, including box office, concession, and floor
• Ensure high standards of cleanliness, hygiene, and safety protocols
• Handle guest escalations promptly and professionally
• Monitor staff performance and provide regular coaching
• Support in planning rosters, managing inventory, and reporting daily sales
• Ensure timely opening and closing of the property
• Lead by example and foster a positive team culture

Qualifications

• Minimum 2 years of experience in a managerial or supervisory role in hospitality, QSR, or retail
• Degree/Diploma in Hotel Management or equivalent is preferred
• Strong communication and interpersonal skills
• Ability to lead a team in a fast‑paced, customer‑driven environment
• Familiarity with POS systems, reporting tools, and basic operational metrics
• Flexible to work in shifts, weekends, and holidays

Seniority Level

Mid‑Senior level

Employment Type

Full-time

Job Function

Administrative, Management, and Strategy/Planning

Industries

Entertainment Providers and Food and Beverage Services

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