Walk-in | Guest Service Associate

PVR INOX; Mumbai; Vor Ort; INR 156.000 - 257.000; Vollzeit

Zusammenfassung

PVR INOX in Mumbai is seeking a proactive food and beverage associate responsible for selling food items at the counter and in the auditorium, promoting promotions with brand partners, and ensuring orders are prepared to the highest hygiene standards.

You will handle cash, operate the POS, keep the counter and warmers clean, and assist with guests through menu explanations and service details. Availability for events and varying shifts is expected.

Qualifikationen

• Experience in food service and handling POS systems is preferred.
• Ability to upsell desserts and drinks while maintaining service quality.
• Good communication and guest interaction skills.
• Attention to hygiene and grooming standards.

Aufgaben

• Sell food items at the counter and in the auditorium.
• Promote promotions with brand partners related to Box Office / Food & Beverage.
• Prepare and present food with hygiene standards using gloves and tongs.
• Record sales and cash collected; operate POS and handheld devices.
• Maintain clean work area and equipment; restock items.
• Greet guests warmly and assist with menu selections.
• Assist with special events and substitute for absent staff.

Jobbeschreibung

Role & responsibilities

• Responsible to sell the food items across the counter and in the auditorium.
• Responsible to promote all promotions associated with brand partners related to Box Office / Food & Beverage.
• Prepares the wooden tray, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Responsible to collect cash for each sale done.
• Responsible to record the sale and cash collected at the end of each shift.
• Responsible to use the POS for recording the sale.
• Responsible to record all items received at the counter at the beginning during the shift.
• Responsible to check the quality of the items being placed in the warmer and cold case.
• Responsible to arrange and serve the food as per the hygiene standard using gloves and tongs.
• Responsible to use dispensing machine for coffee tea coke
• Responsible to use selling devices such as hand held and PDA devices.
• Responsible to keep clean work area like food counter - warmers - cold cases - dispensing machine

- Popcorn maker and floors are clean.

• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any itemsetc.
• Presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the commis.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to the customers table.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Filling in for absent staff as needed.
• Assisting with special events as needed.
• Greet all guests and owners warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.

Preferred candidate profile