Soft Service Executive

JLL; Kolkata District; On-site; INR 300,000 - 460,000; Full time

Job summary

JLL in Kolkata seeks an experienced Housekeeping/Facilities Supervisor to manage soft services, horticulture, security, and ensure a clean, hygienic and safe environment in the building.

The role involves overseeing SOPs, coordinating vendor staff, planning work, training, and maintaining the quality of cleaning to extend asset longevity across common areas.

Qualifications

• Qualified management diploma holder with 5-8 years of experience in the industry.
• Working knowledge of janitorial operations including cleaning chemicals & consumables usage, maintenance, repair of equipment and waste disposal methods, hygiene & sanitation standards & techniques.
• Ability to supervise and coordinate work, communicate orally and in writing about facility snags, understand and issue clear instructions, and maintain cooperative relationships.

Responsibilities

• Carry out activities as per SOPs.
• Oversight and management of building upkeep services for common areas.
• Management of vendor personnel for assigned units.
• Develop work plans and implement them.
• Brief staff on duties and special instructions.

Skills

Supervision

Leadership

Communication skills

Planning

Training coordination

Education

Management diploma

Tools

MS Office

Job description

Objective

To Manage the Soft Services, horticulture, security and ensure Clean, Hygienic and safe environment in the building

Accountabilities

• Carry out all activities and functions as per SOPs
• Oversight and management of Building Upkeep Services Unit primarily of common areas of the building
• Management of vendor personnel for assigned units
• Manage training that includes assessing training needs of staff, and developing and coordinating programs to meet unit needs
• Develop Work Plans and implement the same
• Plans, schedules, inspect work, and assigns work to subordinate supervisors and/or teams
• May supervise shift workers and inspect for completion
• Applies knowledge of administration of program, resources, and staff
• Demonstrated ability to manage others and to communicate effectively
• Develops, interprets, and applies policies
• Reviews programs/ processes for effectiveness
• Brief all staff regarding their duties, designated areas and special instructions if any
• Prepare and implement various checklists, at the frequency instructed in the suggested formats
• De-brief all supervised staff at the end of each shift
• Monitor that the staff is cleaning in the required manner in order to ensure that the surfaces are maintained in the best possible way and to enhance their longevity
• Ensure discipline, proper attire and etiquette in the staff
• Ensure maximum efficiency in Housekeeping Services

Required Qualifications & Experience

• Will be qualified Management /diploma holder with experience of 5-8 years in the industry
• Working knowledge of the philosophy, objectives, methods and practices of Janitorial operations including cleaning chemicals & consumables usage, maintenance, repair of equipments and waste disposal methods, hygiene & sanitation standards & techniques pertinent to housekeeping including scheduling, training, identification of needs and maintenance of controls
• Ability to effectively supervise and coordinate the work of assigned areas of responsibility; to ensure the material, cost, work, and time reports; to communicate skillfully orally and in writing about the building/facility snags; to understand, carry out, and issue clear oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work.
• Good Knowledge in functional area of Janitorial services
• Adequate software exposure like MS office etc.
• Good Leadership Qualities
• Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
• Read, interpret and apply laws, rules, regulations, policies and/or procedures