Assistant Facility Manager-Soft Services

JLL; Mumbai; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

JLL is seeking an Assistant Manager - Soft Services for the GCC location in Mumbai. You will oversee day-to-day soft services such as housekeeping, pantry, waste management, pest control, landscaping, and related support, ensuring a clean, safe, and employee-friendly workplace.

You will monitor service quality against SLAs, manage vendors, conduct audits, support office operations, track performance, assist in budgeting and invoicing, and drive continuous improvement.

Formación

• Bachelor's degree or equivalent required.
• 5-8 years of experience in soft services/facilities operations.
• Experience managing corporate office environments preferred.

Responsabilidades

• Oversee daily operations of soft services, including housekeeping, pantry, waste management, pest control, landscaping, and related support services.
• Ensure service delivery meets SLAs, quality standards, and workplace experience expectations.
• Manage and monitor service providers, conduct regular audits, and drive corrective actions.
• Coordinate with internal stakeholders to support office operations and employee comfort.
• Monitor hygiene, cleanliness, and overall workplace presentation across all common areas and workspaces.
• Support implementation of soft services processes, SOPs, and site compliance requirements.
• Track and report service performance, audits, complaints, and resolution status.
• Assist in budget tracking, invoice verification, and vendor coordination.
• Ensure adherence to health, safety, security, and statutory requirements relevant to soft services.
• Lead or support special events, workplace moves, and office setup activities as required.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.
• Supervise and mentor site soft services staff and vendor teams.

Conocimientos

Soft services operations

Vendor management

Quality monitoring

Stakeholder management

Communication

MS Office

Team supervision

Educación

Bachelor's degree or equivalent

Herramientas

MS Office

Descripción del empleo

The Assistant Manager - Soft Services is responsible for managing day-to-day soft services operations at the GCC location, ensuring a clean, safe, well-maintained, and employee-friendly workplace. The role supports service quality, vendor performance, compliance, and continuous improvement across all soft services functions.

Key Responsibilities

• Oversee daily operations of soft services, including housekeeping, pantry, waste management, pest control, landscaping, and related support services.
• Ensure service delivery meets agreed SLAs, quality standards, and workplace experience expectations.
• Manage and monitor service providers, conduct regular audits, and drive corrective actions where needed.
• Coordinate with internal stakeholders to support office operations and employee comfort.
• Monitor hygiene, cleanliness, and overall workplace presentation across all common areas and workspaces.
• Support implementation of soft services processes, SOPs, and site compliance requirements.
• Track and report service performance, audits, complaints, and resolution status.
• Assist in budget tracking, invoice verification, and vendor coordination.
• Ensure adherence to health, safety, security, and statutory requirements relevant to soft services.
• Lead or support special events, workplace moves, and office setup activities as required.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.
• Supervise and mentor site soft services staff and vendor teams.

Key Skills And Competencies

• Strong knowledge of soft services operations in a corporate office environment
• Vendor and contract management
• Service quality monitoring and auditing
• Strong communication and stakeholder management
• Problem-solving and escalation handling
• Team coordination and supervision
• Working knowledge of workplace health, safety, and hygiene standards
• Proficiency in MS Office and reporting tools

Qualifications

• Bachelor's degree or equivalent
• Additional certification in facilities management or hospitality is preferred

Experience

• 5-8 years of experience in soft services / facilities operations
• Experience managing corporate office or GCC workplace environments preferred
• Experience in vendor management and service excellence is an advantage

Working Conditions

• Full-time onsite role
• May require extended hours during events, audits, incidents, or critical operational needs