Guest Relations Officer (GRO)

Kawenmanpower; Bengaluru; On-site; INR 318,885 - 381,962; Full time

Benefits offered by this job

Benefits from Day 1

Job summary

Kawenmanpower is hiring a Guest Relations Officer (GRO) in Bengaluru to ensure an exceptional dining experience for guests. You will be responsible for engaging with guests, addressing queries, and ensuring satisfaction while coordinating with the restaurant team.

The ideal candidate will have at least 1 year of experience in fine dining or premium hospitality, along with strong communication skills in English and basic Hindi. This position offers a competitive monthly salary and benefits commencing from Day 1.

Qualifications

• Minimum 1 year of experience in Guest Relations, Hospitality, or Customer Service.
• Experience in premium dining or fine dining establishments is preferred.
• Good command of English and basic Hindi communication skills.

Responsibilities

• Welcome and engage with guests to create a positive dining experience.
• Address guest queries and concerns professionally.
• Ensure guest satisfaction and maintain service excellence.
• Coordinate smooth operations with restaurant teams.
• Handle guest complaints and implement recovery measures.

Skills

Communication skills

Customer service expertise

English

Basic Hindi

Job description

Bangalore South, India | Posted on 06/20/2026

KAWEN MANPOWER is your trusted consulting partner, delivering customized solutions that drive growth, efficiency, and success. With industry expertise, integrity, and a forward-thinking approach, we help businesses and individuals unlock their full potential and achieve lasting results.

Job Description

Overview

The Guest Relations Officer (GRO) is responsible for ensuring an exceptional guest experience by maintaining high service standards, handling guest interactions, resolving concerns, and supporting smooth restaurant operations. The role requires strong communication skills, customer service expertise, and experience in fine dining or premium hospitality environments.

Key Responsibilities

• Welcome and engage with guests to create a positive dining experience.
• Address guest queries, concerns, and feedback in a professional manner.
• Ensure guest satisfaction and maintain service excellence standards.
• Coordinate with restaurant and service teams for smooth operations.
• Handle guest complaints and implement service recovery measures when required.
• Support reservation management and guest seating coordination.
• Build strong customer relationships and encourage repeat business.
• Maintain professional grooming, hospitality standards, and brand image.
• Assist management in improving overall guest experience initiatives.

Qualifications

Good English and basic Hindi communication skills are mandatory.

Experience

• Minimum 1 year of experience in Guest Relations, Hospitality, Restaurant Operations, Customer Service, or Fine Dining environments.
• Experience in premium dining or fine dining establishments is preferred.

Compensation

• Approx. In-hand Salary: ₹31,400 per month.
• Benefits applicable from Day 1.

Additional Requirements

• English and Hindi are Mandatory.
• Candidates should have Fine Dining experience (minimum 1 year preferred).
• 6 Days Working with Rotational Week Off.
• Shift-Based Working Hours (9 Hours).

Age upto 38 Y/O Must be willing to work in a customer-facing restaurant environment.