Guest Relations Manager

Visit Health; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Visit Health in Bengaluru is seeking a Guest Relationship Manager-Conceirge to welcome patients, manage appointments, and handle registration and billing processes. The role requires coordinating care across clinicians and staff while maintaining strict confidentiality of patient data.

The ideal candidate has 1–3 years of front desk experience in healthcare, strong communication skills in Kannada, Hindi, and English, and proficiency with clinic software and EHR systems.

Qualifications

• Bachelor's degree required; healthcare admin certification is a plus.
• 1–3 years front desk or customer service experience in healthcare (hospital/clinic/diagnostic center).
• Proficiency in basic office software and clinic software.
• Fluency in Kannada, Hindi, and English.
• Ability to maintain confidentiality and remain calm during medical emergencies.

Responsibilities

• Greet patients and visitors; answer calls and triage inquiries.
• Schedule, reschedule, and cancel appointments via phone/clinic software.
• Register new patients and collect required information; ensure forms are completed.
• Generate invoices, process cash and digital payments, issue receipts.
• Maintain patient records in the EHR with strict confidentiality.
• Coordinate between patients, doctors, nurses, and lab staff.
• Liaise with vendors or Hospital Administration when needed.

Skills

Verbal communication

Written communication

Multitasking

Compassionate demeanor

Kannada

Hindi

English

Clinc software

EHR systems

Office software

Education

Bachelor's degree

Healthcare administration certification

Tools

Clinic software

EHR systems

Office software

Job description

Guest Relationship Manager - Conceirge

Location : Whitefield & Sarjapru

Key Responsibilities

• Patient Greeting & Communication: Welcome patients and visitors, answer phone calls, respond to inquiries, and triage urgent medical needs according to clinic policies.
• Appointment Scheduling: Manage the doctor's calendar by booking, rescheduling, or canceling appointments via phone or clinic software.
• Registration & Intake: Register new patients by collecting personal, medical, and insurance information, and ensure mandatory medical forms are completed.
• Billing & Payments: Generate consultation or treatment invoices, process cash and digital payments, and issue receipts.
• Record Maintenance: Keep patient data and medical histories accurately updated in the Electronic Health Records (EHR) system while maintaining strict confidentiality.
• Clinic Coordination: Act as a bridge between patients, doctors, nurses, and lab technicians.
• Liaison: Coordinate with vendors or Hospital Administration when necessary.

Essential Qualifications & Skills

• Education: Minimum Bachelor's degree; a certification in medical secretarial or healthcare administration is a plus.
• Experience: 1-3 years of front desk or customer service experience, ideally in a hospital, clinic, or diagnostic center.
• Computer Skills: Proficiency in basic office software, typing, and managing digital appointment systems.
• Soft Skills: Excellent verbal and written communication, a calm and compassionate demeanor (especially during medical emergencies), and strong multitasking abilities.
• Language: Fluency in local languages (e.g. Kannada, Hindi, English) to effectively assist a diverse patient demographic.

Shift Timings & Working Days

• 7AM-4PM, 10:30AM-7:30PM, 11AM-8PM
• 6 days of working
• Sundays are working, week-offs are allowed between Monday - Thursday

Immediate Joiners or who can join within 15-20 Days are preferred.