Walk-in | Front Office Executive

Orbit Diagnostic Centre

YSR Kadapa

On-site

INR 180,000 - 260,000

Full time

14 days+

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Orbit Diagnostic Centre

Beside karthikeya orthocare

Nehru road

Proddatur, Kadapa‑dist

Job summary

Orbit Diagnostic Centre in Proddatur, Kadapa district, Andhra Pradesh is seeking a front desk executive to manage patient reception, registration, billing, and front office coordination. You will assist patients, collect fees, guide to departments, and maintain daily statistics while upholding safety and decorum standards.

The role requires excellent communication, multitasking, and customer service skills in a hospital setting.

Responsibilities

To receive the Patients with a pleasant smile and wish them.
To attend telephone calls politely and precisely adhering to telephonic etiquettes.
To perceive if the client is a new client or an old client (Already registered).
To get the information about purpose of visit and guide them to the concerned Consultant & department.
To give the registration forms and help them to fill and guide them to the Medical tests.
To collect the reference letters if any and shall duly inform to marketing team through email / phone.
To make an entry of the referred doctors name and address in the computer.
To make a note on the form and in the computer if the doctor referred was the primary consultant or a reference letter from other sources.
To check whether the client has filled all relevant data in the registration form.
To collect the fees for registration and prepare the receipt and handover to them.
To give the registration form to the patients.
To handover the client folder to the concerned OPD.
To see if the client is a new client or an old client (Already registered.), if is an old client inform the Client (Patient) file number to MRD and receive the file.
To capture the source of awareness of the customer
To guide the visitors to the concerned room / departments.
To provide information regarding various services offered and about preventive medical health check-ups.
To answer various queries of the customer
To maintain Consultants / Doctors appointment schedule.
To prepare the Daily statistics report
To maintain relevant registers in their respective areas.
To adhere to the safety norms of hospital and to follow both customer / staff safety.
To maintain proper decorum during working hours as per company standards.
To collect service feedback form from the customer
Handle all registration and billing related activity at the front office.
ensure less Waiting time for registration should be below 5 min
Schedule appointment for doctors consultation, health checks and other services.
Coordinating patients in consultation,CT, MRI ,ultra souncd,xray, ecg, phlebo
Receive payment and reconcile all commercial transactions,
Pass discounts as per discount policy.
Handle queries on phone or in person, pick up phone calls within 3 rings .
Pre appointment calling for all Adoc appointment as per process and pre registraton for new customers.
Grooming, Uniform Adhrenece, Attendance Discipline
Knowledge of Service Lines & Processes
Upselling activities to generate business
Multitasking - Assisting other departments in clinics, as & when required
Customer Engagement Program.

Job description

Role & responsibilities

To receive the Patients with a pleasant smile and wish them.
To attend telephone calls politely and precisely adhering to telephonic etiquettes.
To perceive if the client is a new client or an old client (Already registered).
To get the information about purpose of visit and guide them to the concerned Consultant & department.
To give the registration forms and help them to fill and guide them to the Medical tests.
To collect the reference letters if any and shall duly informed to marketing team through email / phone.
To make an entry of the referred doctors name and address in the computer.
To make a note on the form and in the computer if the doctor referred was the primary consultant or a reference letter from other sources.
To check whether the client has filled all relevant data in the registration form.
To collect the fees for registration and prepare the receipt and handover to them.
To give the registration from to the patients.
To handover the client folder to the concerned OPD.
To see if the client is a new client or an old client (Already registered.), if is an old client inform the Client (Patient) file number to MRD and receive the file.
To capture the source of awareness of the customer
To guide the visitors to the concerned room / departments.
To provide information regarding various services offered and about preventive medical health check-ups.
To answer various queries of the customer
To maintain Consultants / Doctors appointment schedule.
To prepare the Daily statistics report
To maintain relevant registers in their respective areas.
To adhere to the safety norms of hospital and to follow both customer / staff safety.
To maintain proper decorum during working hours as per company standards.
To collect service feedback form from the customer
Handle all registration and billing related activity at the front offce.
ensure less Waiting time for registration should be below 5 min
Schedule appointment for doctors consultation, health checks and other services.
Cosrdinating patients in consultation,CT, MRI ,ultra souncd,xray, ecg, phlebo
Receive payment and reconcile all commercial transactions,
Pass discounts as per discount policy.
Handle queries on phone or in person, pick up phone calls within 3 rings .
Pre appointment calling for all Adoc appointment as per process and pre registraton for new customers.
Grooming, Uniform Adhrenece, Attendance Discipline
Knowledge of Service Lines & Processes
Upselling activities to generate business
Multitasking - Assisting other departments in clinics, as & when required
Customer Engagement Program.