Center Care Associate (Front Office)

Amaha; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Amaha in Bengaluru (Whitefield) invites a friendly Front Desk Coordinator to greet patients and visitors, answer calls, and guide them to the right departments.

You will handle registrations, appointments, payments, and maintain patient records both on paper and electronically, while ensuring confidentiality.

The role requires 2+ years in a healthcare or hospitality setting, a bachelor's degree, and the ability to work flexible hours, with English, Hindi, and Kannada spoken.

Qualifications

• Bachelor's degree in a relevant field.
• 2+ years in customer-facing role, preferably in healthcare.
• Experience in hospital or hospitality settings.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities.
• Willingness to work flexible hours.
• Ability to assist with patient services and enhance satisfaction.
• Candidates from Bangalore who can communicate in English, Hindi and Kannada.

Responsibilities

• Greet and welcome patients and visitors to create a positive first impression.
• Answer calls, take messages, and direct callers to appropriate staff.
• Provide information on hospital services, procedures, and policies.
• Assist with registration, appointment scheduling, and payments.
• Maintain and update patient records (physical and electronic).
• Handle billing, insurance verification, and payments collection.
• Manage mail, emails, and correspondence.
• Coordinate with departments to ensure smooth patient flow.
• Maintain front office cleanliness and organization.
• Monitor office supplies and assist with special admin projects.
• Ensure patient information confidentiality and HIPAA compliance.

Skills

Customer service

Communication skills

Multilingual: English, Hindi, Kannada

Administrative skills

HIPAA compliance

Education

Bachelor's degree in a relevant field

Job description

• Greeting and welcoming patients and visitors, creating a positive first impression.
• Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
• Providing information to patients and visitors about hospital services, procedures, and policies.
• Assisting patients with registration, appointment scheduling, and payment processing.

Key Responsibilities

Patient Interaction

• Greeting and welcoming patients and visitors, creating a positive first impression.
• Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
• Providing information to patients and visitors about hospital services, procedures, and policies.
• Assisting patients with registration, appointment scheduling, and payment processing.

Administrative Tasks

• Maintaining and updating patient records, both physical and electronic.
• Handling billing, insurance verification, and payment collection.
• Managing correspondence, including mail and emails.
• Coordinating with other departments to ensure smooth patient flow and efficient operations.
• Maintaining the cleanliness and organisation of the front office and reception area.

General Support

• Monitoring and managing office supplies and equipment.
• Assisting with special projects or tasks as assigned by the administration.
• Ensuring the confidentiality of patient information and adhering to HIPAA regulations.

Qualifications

• A bachelor's degree in a relevant field.
• Previous experience in a customer-facing role, particularly in a healthcare setting, is often beneficial.
• 2+ years in the field, with prior experience in a hospital or in hospitality.
• High-quality organizational and administrative skills, with attention to detail and the ability to manage multiple tasks simultaneously.
• Proven expertise in managing patient services and enhancing patient satisfaction.
• Ability to work in flexible hours.
• Ability to handle multiple tasks effectively and priorities duties.
• Capable of performing physical tasks required in patient care and movement.
• Looking for candidates from Bangalore who can communicate in English, Hindi and Kannada.

Additional Information

Work Location: Whitefield, Bengaluru