Guest Relations Executive - Wellness Outlet

Zivaya Wellness Pvt. Ltd; Indore District; On-site; INR 290,000 - 469,000; Full time

Benefits offered by this job

Incentives

Premium hotel environment

Job summary

Zivaya Wellness Pvt. Ltd is seeking a confident, outgoing Guest Relations Executive to represent our wellness and spa outlet inside a 5-star hotel. This guest-facing role blends hospitality, relationship-building, and direct sales in a premium hotel environment.

Greet guests in the lobby, introduce wellness services and offers, and convert interactions into revenue through persuasive communication. You will coordinate with therapists, support appointments, and uphold high standards of ambience,

Qualifications

• Strong people skills and confidence initiating conversations
• Sales-driven with exposure to service-oriented sales preferred
• Excellent English communication and presentable appearance
• Willingness to work flexible shifts in a luxury hotel setting

Responsibilities

• Greet guests in the lobby with warmth and confidence
• Introduce wellness services and offers, and drive sales
• Upsell and cross-sell based on guest needs and time
• Coordinate with therapists to ensure smooth guest flow and service readiness

Skills

People skills

Sales mindset

English communication

Professional demeanor

Job description

We are seeking a confident, outgoing, and sales-oriented Guest Relations Executive to represent our wellness & spa outlet inside a 5* Hotel. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities

• Proactively approach and greet guests in the lobby with confidence and warmth
• Introduce guests to our wellness services, express therapies, and special offers
• Generate sales by converting walk-in guests through persuasive communication and relationship-building
• Upsell and cross-sell services based on guest needs, time availability, and preferences
• Maintain a strong presence in the lounge to maximize visibility and walk-in conversions

Revenue Generation & Promotions

• Consistently work towards daily and monthly sales targets
• Support cross-promotions with other outlets of the hotel to drive additional footfall
• Assist in executing in-lounge promotions, offers, and campaigns
• Capture guest interest efficiently

Guest Experience & Brand Representation

• Deliver a warm, premium, and professional guest experience at all times
• Act as the first point of contact and brand ambassador for the wellness outlet
• Address basic guest queries and be a single point of contact
• Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support

• Coordinate with therapists/staff to ensure smooth guest flow
• Support appointment scheduling and service readiness
• Follow SOPs related to service standards, hygiene, and airport compliance

Desired Profile

• Strong people skills with confidence in initiating conversations with strangers
• Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
• Comfortable approaching guests and actively promoting services
• Excellent communication skills in English; additional languages are a plus
• Well-groomed, presentable, and professional demeanor
• Responsible, disciplined, and dependable
• Very strong sense of ownership and detailed oriented
• Ensuring world-class product and service delivery
• Willingness to work flexible shifts
• Ability to perform in a fast-paced hotel environment

Compensation

• Fixed salary plus very attractive performance-linked incentives
• High earning potential for strong sales performers

Preferred Criteria

• Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales