Guest Relation Executive

Meghavi Wellness Spa; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Meghavi Wellness Spa in Pune seeks a Spa Branch Manager to lead guest relations, scheduling, and CRM management. You will guide reception and therapists to deliver seamless services and promote wellness offerings with a focus on client satisfaction.

The role emphasizes strong communication, hospitality experience, and teamwork across the spa staff to maintain a welcoming, well-organized facility and drive guest loyalty.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong organizational and multitasking capabilities.
• Experience in customer service, hospitality or wellness settings preferred.
• Familiarity with CRM systems and booking software a plus.

Responsibilities

• Ensure a positive and memorable guest experience.
• Coordinate appointments and seamless service delivery.
• Maintain up-to-date guest databases and CRM records.
• Collaborate with therapists, receptionists and wellness coaches.
• Inform guests about ongoing promotions and new treatments.
• Upsell services or products based on guest needs.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Customer service

Hospitality experience

CRM familiarity

Tools

CRM systems

Job description

Role & responsibilities

Job description
Job Title : Spa Branch Manager

Role & responsibilities

A Guest Relationship Executive at Meghavi Wellness would likely be responsible for ensuring a positive and memorable experience for all guests visiting the wellness center. The primary focus would be on providing excellent customer service, building strong relationships with guests, and ensuring their needs are met. Below is a general overview of what the job description may look like:

Desired Candidate Profile

• Greet and welcome guests in a warm, friendly, and professional manner.
• Provide personalized recommendations on services and products based on guests' preferences and wellness goals.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly to ensure satisfaction.
• Establish and maintain strong relationships with regular and new clients.
• Follow up with guests post-visit to ensure satisfaction and encourage repeat visits.
• Keep track of guest preferences, visit history, and any special requests for future visits.
• Maintain accurate records of guest information, bookings, and preferences in the system.
• Assist with scheduling appointments and ensuring seamless service delivery.
• Assist in managing guest databases and CRM systems.
• Inform guests about ongoing promotions, new treatments, and wellness products available.
• Upsell additional services or products based on the guests preferences and needs.

Collaboration:

• Work closely with other team members (therapists, receptionists, wellness coaches) to ensure a smooth guest experience.
• Assist in the planning and execution of special events or wellness workshops.

Maintaining Facility Standards:

• Ensure the wellness center is always clean, well-organized, and welcoming.
• Monitor guest flow to minimize wait times and ensure guests’ comfort.

Desired Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.
• Prior experience in customer service, hospitality, or a wellness setting is preferred.
• Passion for wellness, health, and providing exceptional guest experiences.
• Familiarity with CRM systems and booking software is a plus.