Assistant Manager / Manager

Zivaya Wellness Pvt. Ltd; Udaipur District; On-site; INR 400,000 - 700,000; Full time

Benefits offered by this job

Performance-based incentives

Hotel environment exposure

Job summary

Zivaya Wellness Pvt. Ltd. is seeking a confident, sales‑oriented Assistant Manager to represent our luxury wellness outlet inside Wyndham Grand, Udaipur. This guest‑facing role focuses on hospitality, relationship building, and converting interactions into revenue in a premium hotel setting.

You will engage guests in the lobby, introduce therapies and offers, upsell services, and coordinate with hotel teams to ensure smooth service. Prior experience in hospitality or wellness sales is preferred.

Qualifications

• Strong people skills and comfort initiating conversations with guests.
• Sales-driven mindset with experience in hospitality or wellness services is preferred.
• Excellent verbal and written English communication.

Responsibilities

• Proactively greet guests in the lobby and present wellness services.
• Generate sales by converting interest into bookings and packages.
• Upsell and cross-sell services based on guest needs and time availability.
• Coordinate with therapists and hotel staff to ensure seamless guest experience.

Skills

People skills

Sales-oriented

Hospitality sales

Communication in English

Job description

About Us: Zivaya is a chain of luxury wellness outlets at major chains of hotels, palaces, airports and lounges across India. We offer premium therapies, beauty, spa & hair treatments. Location: Wyndham Grand, Udaipur

About the RoleWe are seeking a confident, outgoing, and sales-oriented Assistant Manager / Manager to represent our wellness outlet (managed by us) inside hotel Wyndham Grand in Udaipur. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities

Guest Engagement & Sales

• Proactively approach and greet guests in the lobby with confidence and warmth
• Introduce guests to our wellness services, express therapies, and special offers
• Generate sales by converting guests through persuasive communication and relationship-building
• Upsell and cross-sell services based on guest needs, time availability, and preferences
• Maintain a strong presence in the lounge to maximize visibility and conversions

Revenue Generation & Promotions

• Consistently work towards daily and monthly sales targets
• Support cross-promotions with other outlets of the hotel to drive additional footfall
• Assist in executing in-lounge promotions, offers, and campaigns
• Capture guest interest efficiently, especially for short-layover and transit passengers

Guest Experience & Brand Representation

• Deliver a warm, premium, and professional guest experience at all times
• Act as the first point of contact and brand ambassador for the wellness outlet
• Address basic guest queries and elevate concerns to the reporting manager when required
• Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support

• Coordinate with therapists and beauticians to ensure smooth guest flow
• Support appointment scheduling and service readiness
• Follow SOPs related to service standards, hygiene, and hotel compliance

Desired Profile

• Strong people skills with confidence in initiating conversations with strangers
• Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
• Comfortable approaching guests and actively promoting services
• Excellent communication skills in English; additional languages are a plus
• Well-groomed, presentable, and professional demeanor
• Responsible, disciplined, and dependable

Work Environment & Flexibility

• Willingness to work flexible shifts
• Ability to perform in a fast-paced, high-footfall environment

Compensation

Fixed salary plus very attractive performance-linked incentivesHigh earning potential for strong sales performers

Preferred Criteria

• Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales
• Non-smokers preferred