Guest Relations Executive (GRE) - Ramada Khajuraho

Ramada Resort by Wyndham Kochi; Chhatarpur; On-site; INR 180,000 - 320,000; Full time

Job summary

Ramada Khajuraho is seeking a Guest Relations Executive to create a warm, welcoming experience for guests, handling interactions, inquiries, and special requests.

You will coordinate with Front Office, Housekeeping, and F&B to ensure seamless service, resolve concerns promptly, and maintain high hospitality standards throughout the guest journey.

Qualifications

• Graduate or Diploma in Hotel Management, Hospitality, Tourism, or related field.
• Excellent verbal and written communication skills in English and Hindi.
• Strong customer-service orientation and professional grooming.
• Familiarity with hotel PMS and basic computer applications preferred.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Coordinate with Front Office, Housekeeping, and F&B to fulfill guest requests.
• Handle guest queries, complaints, and feedback promptly.
• Maintain accurate records of guest interactions and follow up on issues.

Skills

Communication skills

Interpersonal skills

Coordination

Multitasking

Customer-service orientation

Education

Graduate/Diploma in Hotel Management

Tools

Hotel PMS

MS Office

Job description

Ramada Khajuraho is looking for a professional and guest-focused Guest Relations Executive (GRE) to create a warm, welcoming, and memorable experience for our guests. The ideal candidate will be responsible for handling guest interactions, coordinating special requests, resolving concerns, and ensuring high standards of hospitality throughout the guest journey.

Key Responsibilities

• Welcome and greet guests in a warm, professional, and courteous manner.
• Handle guest check-in and check-out assistance and coordinate with the Front Office team.
• Maintain strong relationships with guests and ensure their overall satisfaction.
• Attend to guest queries, requests, complaints, and feedback promptly.
• Coordinate with Housekeeping, Front Office, Food & Beverage, and other departments to fulfill guest requirements.
• Handle VIP, repeat, and special-category guests with personalized service.
• Assist guests with information regarding hotel facilities, services, local attractions, transportation, and nearby destinations.
• Conduct guest follow-ups to ensure issues and requests have been resolved satisfactorily.
• Maintain accurate records of guest feedback, requests, and complaints.
• Identify opportunities to enhance the guest experience and promote hotel services.
• Support guest satisfaction initiatives and maintain the hotel's service standards.
• Handle special occasions such as birthdays, anniversaries, honeymoon arrangements, and other guest celebrations.
• Ensure professional communication and presentation at all times.
• Assist in managing online guest reviews and feedback in coordination with the management team.
• Follow all hotel policies, SOPs, safety standards, and service procedures.

Candidate Profile

• Graduate/Diploma in Hotel Management, Hospitality, Tourism, or a related field.
• 1-3 years of experience in Guest Relations, Front Office, or a similar hospitality role.
• Excellent communication and interpersonal skills.
• Pleasant personality with a strong customer-service orientation.
• Good problem-solving and complaint-handling abilities.
• Strong coordination and multitasking skills.
• Professional grooming and positive attitude.
• Ability to work in shifts, including weekends and holidays.
• Good command of English and Hindi; knowledge of additional languages will be an advantage.
• Familiarity with hotel PMS and basic computer applications is preferred.