Guest Relations Executive

Happy.Rentals; Gurugram District; On-site; INR 257,000 - 424,000; Full time

Benefits offered by this job

Training and development

International guest exposure

Competitive salary

Collaborative work environment

Job summary

Happy.Rentals in Gurugram is hiring for a front-line guest relations role. You will be on-site, handle international guest inquiries, and drive sales with your English communication skills. Immediate joining is preferred and daily commuting to the office is expected.

The role requires 1–2 years experience, strong customer focus, and a proactive sales mindset. Evening and weekend flexibility is expected, and training and exposure to global standards are offered.

Qualifications

• 1–2 years of experience in guest relations or hospitality.
• Excellent English communication skills (written and verbal).
• Proactive, sales-driven mindset with attention to detail.

Responsibilities

• Respond to booking enquiries from guests in a prompt, professional, and friendly manner.
• Understand guest needs and provide accurate, tailored solutions.
• Share detailed information on availability, accommodation types, locations, and services.
• Ensure a high level of customer satisfaction through clear and effective communication.
• Handle guest escalations and complaints with empathy, professionalism, and a solution-oriented approach.
• Collaborate cross-functionally with internal teams to drive sales and ensure seamless operations.

Skills

Interpersonal skills

Customer service

Sales oriented

Multitasking

English communication

Hospitality interest

Education

Tourism / Public Relations degree

Job description

Join our growing team where you will serve as the first point of contact for our international guests. This role requires a customer-focused professional with excellent English communication skills (both written and verbal), a strong attention to detail, and a natural flair for sales.

We are seeking candidates who are available to join immediately and are currently based in the Delhi NCR region. This is a full-time, on-site role located in Gurugram, so please apply only if you are comfortable with daily commuting to the office.

Experience Required

1-2 years

Key Responsibilities

• Respond to booking enquiries from guests in a prompt, professional, and friendly manner
• Understand guest needs and provide accurate, tailored solutions
• Share detailed information on availability, accommodation types, locations, and services
• Ensure a high level of customer satisfaction through clear and effective communication
• Handle guest escalations and complaints with empathy, professionalism, and a solution-oriented approach
• Collaborate cross-functionally with internal teams to drive sales and ensure seamless operations

What We are looking for

• Strong interpersonal and customer service abilities
• A proactive mindset with a flair for sales
• Good computer skills with the ability to multitask across systems
• Interest in the travel & hospitality industry
• Flexibility to work evenings and weekends
• Degree in Tourism / Public Relations (preferred)

What we Offer

• Training and development opportunities
• Exposure to international guests and global standards
• A dynamic and collaborative work environment with competitive salary and perks.

If you are passionate about hospitality, delivering exceptional guest experiences and have good communication skills, we would love to hear from you!